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Verizon VZ4000 manual Troubleshooting, Installation CD-ROM does not start WNU

Models: VZ4000

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Troubleshooting

Installation CD-ROM does not start WNU.

If the CD-ROM does not start the WNU automatically, it could be that the computer is running other applications that are interfering with the CD drive.

If the WNU screen does not appear within 15–20 seconds, open up your CD-ROM drive by double-clicking on the “My Computer” icon. Next, double-click on the CD-ROM drive that the Installation CD has been placed in to start the installation. Then double-click on the folder named “Files”. Next, double-click on the icon named “Setup.exe”.

Power LED does not come ON; Card is not working.

If the LED indicators are not ON, the problem may be that the Card is not connected or installed properly.

Verify that the Card is plugged firmly into the PCI slot of your computer. Check to see that the drivers for the Card have been installed. Right-click on the “My Computer” icon on your desktop. Choose “Properties” and navigate to the “Device Manager” and see if your Card is listed without any errors. If an error is indicated, contact Verizon Technical Support

at 888-604-5880.

Link LED is blinking slowly; cannot connect to a wireless network or the Internet.

If your Card appears to be functioning properly, but you cannot connect to a network or you have a red wireless icon at the bottom of your screen, the problem may be that there is a mismatch between the network name (SSID) settings in your wireless network properties.

Check the SSID settings to see if they match. The SSID is case-sensitive and the spelling on each computer must be exactly the same in order for the Card to connect to the wireless router.

Note: To check the SSID settings or look for an available network, double-click the Signal Indicator icon to bring up the “Wireless Networks” screen. Click “Add” if you do not see the network you are trying to connect to and type in the SSID.

For more information about setting up an SSID, please refer to your router manufacturer’s user manual.

If issues persist even at close range, please contact Verizon Technical Support at 888-604-5880.

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Verizon VZ4000 Troubleshooting, Installation CD-ROM does not start WNU, Power LED does not come ON Card is not working

Contents

VZ4000 Wireless G Desktop CardUser Manual Installing and Setting up the Card Using the Wireless Networking Utility from VerizonTroubleshooting IntroductionIntroduction Advantages of a Wireless NetworkHere are some of the advantages of setting up a wireless network Benefits of a Home Network1. Placement of your Wireless Router IntroductionIntroduction 3. Cordless Phone Placement2. Avoid Obstacles and Interference Introduction 4. Choose the “Quietest” Channel for your Wireless Network5. Secure Connections, VPNs, and AOL Product Features OverviewProduct Specifications OverviewApplications and Advantages Difficult-to-wire environmentsPackage Contents c Card ConnectorSystem Requirements a Link LEDImportant Note Install the software before inserting the Card Installing and Setting up the CardStep 1 Install the Software section Step 2 Insert the Card into an Available PCI Slot on your DesktopInstalling and Setting up the Card Installing and Setting up the Card I nstallation is now completesection Step 3 Use the Wireless Networking Utility from VerizonInstalling and Setting up the Card Accessing the WNU from the Windows System Tray Using the Wireless Networking Utility from VerizonUsing the Wireless Networking Utility from Verizon Lost Wireless ConnectionNetwork Status Available NetworksConnection Failure Using the Wireless Networking Utility from VerizonNetwork Status and Solution Tips Securing your Wi-Fi Network Using the Wireless Networking Utility from VerizonSetting Wireless Network Profiles Using the Wireless Networking Utility from Verizon Wired Equivalent Privacy WEP is a less secure, but more Wireless Protected Access WPA is the new standard inWired Equivalent Privacy WEP Encryption Methods64-Bit WEP 128-Bit EncryptionEncryption Keys Using the Wireless Networking Utility from VerizonWireless G Desktop Card WPA Wi-Fi Protected AccessUsing the Wireless Networking Utility from Verizon Using the Wireless Networking Utility from Verizon Configuring your Wireless G Desktop Card to use SecurityChanging the Wireless Security Settings Using the Wireless Networking Utility from Verizon WEP Setup64-Bit WEP Encryption C3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key 128-Bit WEP EncryptionUsing the Wireless Networking Utility from Verizon Using the Wireless Networking Utility from Verizon WPA-PSK or WPA2-PSK no server Using the Wireless Networking Utility from VerizonWireless Networking Utility Options Using the Wireless Networking Utility from VerizonUsing the Wireless Networking Utility from Verizon Advanced Diagnostic ToolsWNU Help Using the Wireless Networking Utility from Verizon sectionTroubleshooting I can’t connect to the Internet wirelesslyThe name of your wireless network appears in “Available Networks” The name of your wireless network DOES NOT appear in thelist of “Available Networks” TroubleshootingPower LED does not come ON Card is not working TroubleshootingInstallation CD-ROM does not start WNU Signal strength is poor Link LED is solid but I cannot connect to the InternetData transfer is sometimes slow TroubleshootingThe Card is not detected by operating system TroubleshootingTroubleshooting 11. The computer should now properly recognize the CardManufactured by Belkin Wi-Fi Interoperability Certificate InformationManufactured by Belkin FCC Statement DECLARATION OF CONFORMITY WITH FCC RULESFOR ELECTROMAGNETIC COMPATIBILITY InformationInformation Manufactured by BelkinModifications Canada-Industry Canada ICManufactured by Belkin Belkin Corporation Limited Five-Year Product WarrantyInformation Information Wireless G Desktop Card User ManualVerizon Technical Support P75084