Troubleshooting

Most performance problems you might encounter with your Viking referigerator will be minor and you should be able to fix them yourself without tools.

Listed in these charts are the most common problems consumers run into with their appliances. Please read through this and see if it can solve your problem before calling for service.

Common Refrigerator Problems

PROBLEM

POSSIBLE CAUSE AND/OR REMEDY

Unit will not operate

Is the power cord plugged into a live circuit with

 

the proper voltage? Has a household fuse blown

 

or circuit breaker tripped? Is the power switch in

 

the on position?

 

 

Unit makes unfamiliar

See “Understanding the sounds you may hear”

sounds

for descriptions of normal sounds and what makes

 

them.

Water in the defrost pan

This is normal in hot, muggy weather. Make sure

 

the pan is level so it does not overflow.

 

 

Ice maker will not operate

Is the freezer cold enough to make ice? It could

 

take overnight for the freezer to reach the proper

 

temperature. Is the signal arm in the on (down)

 

position? Is the water valve turned on? Is water

 

getting to the water valve? Check water line for

 

leaks.

Lights do not work

Has a household fuse blown or circuit breaker

 

tripped? Is a bulb burned out?

 

 

Motor seems to run too

The motor naturally runs longer on hot days, if the

long

room is too warm, if a large amount of food has

 

been added, or if the doors are opened often.

Temperature display does

Just plugged in unit, just put in hot food, opened

not match set point

the door for an extended time or frequently. Allow

 

unit to stabilize for 24 hours.

 

 

Product Care

Troubleshooting

Common Ice Maker Problems

PROBLEM

POSSIBLE CAUSE AND/OR REMEDY

Ice crescents attached at

This is normal. They break apart easily. Shake bin

corners

occasionally to keep cubes seperated.

 

 

Ice maker will not operate

On/off lever is in the off (up) position. Lower

or ice is not made fast

lever to on (down) position.

enough

Freezer is not cold enough. Adjust

 

temperature controls and wait 24 hours.

Off-taste or odor in ice

New plumbing connections can cause

 

discolored or off-flavored ice. Discard the first

 

three harvests of ice.

 

Cubes are stored too long. Throw them away

 

and make a new supply.

 

Food is not wrapped properly

 

Freezer and ice bin need to be cleaned

 

Water may contain minerals. A filter may be

 

needed to remove them.

 

 

Product Care

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Viking F20841 EN manual Common Refrigerator Problems, Common Ice Maker Problems

F20841 EN specifications

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