Viking F21208 manual Troubleshooting, Service Information, Possible Cause and/or Remedy

Troubleshooting

Problem	Possible Cause and/or Remedy
Igniters will not work.	Circuit is tripped.
	Fuse is blown.
	Cooktop is not connected to power.
Igniters sparking but no	Gas supply valve is in “OFF” position.
flame ignition.	Gas supply is interrupted.
Igniters sparking	Power supply is not grounded.
continuously after flame	Power supply polarity is reversed.
ignition.	Igniters are wet or dirty.
Burner ignites but flame is	Burner ports are clogged.
large, distorted, or yellow.	Unit is being operated on wrong type of gas.
	Air shutters not properly adjusted.

Product Care

Service Information

If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.

Have the following information readily available:

•Model number

•Serial number

•Date purchased

•Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range at

1-888-845-4641, or write to:

VIKING RANGE, LLC

PREFERRED SERVICE

111 Front Street

Greenwood, Mississippi 38930 USA

The model and serial number for your cooktop can be found by looking under the unit.

Record the information indicated below. You will need it if service is ever required.

Model no. _____________________ Serial no. ________________________

Date of purchase _______________ Date installed ___________________

Dealer’s name __________________________________________________

Address ________________________________________________________

_______________________________________________________________

If service requires installation of parts, use only authorized parts to insure protection under the warranty.

Keep this manual for future reference.

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