Troubleshooting
Problem | Possible Cause and/or Remedy |
Igniters will not work. | Circuit is tripped. |
| Fuse is blown. |
| Cooktop is not connected to power. |
|
|
Igniters sparking but no | Gas supply valve is in “OFF” position. |
flame ignition. | Gas supply is interrupted. |
|
|
Igniters sparking | Power supply is not grounded. |
continuously after flame | Power supply polarity is reversed. |
ignition. | Igniters are wet or dirty. |
Burner ignites but flame is | Burner ports are clogged. |
large, distorted, or yellow. | Unit is being operated on wrong type of gas. |
| Air shutters not properly adjusted. |
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|
Product Care
Service Information
If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.
Have the following information readily available:
•Model number
•Serial number
•Date purchased
•Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range at
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
The model and serial number for your cooktop can be found by looking under the unit.
Record the information indicated below. You will need it if service is ever required.
Model no. _____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Keep this manual for future reference.
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