Help Topics, How do I return to | Vizio M552i-B2, M652i-B2, M492i-B2

HELP TOPICS

	•	The on-screen menu has guided setup. Press MENU, then select Guided Setup. Select the type of setup
How do I return to the		you need and press OK.The Setup App will begin.
	•	To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV to Factory Defaults.
Setup App?		If you have changed the default Parental Control Passcode, enter it now. Select Reset. Remember that all
		of your settings will be lost.

There is a picture, but there is no sound.

•Press the VOLUME UP button on the remote.

•Press the MUTE button on the remote to ensure that mute is off.

•Press MENU, then select Audio. Be sure TV Speakers is set to On.


The TV displays	• Be sure your connected devices are turned on.
The TV displays	• Press the INPUT button on the remote and select the input to which your device is connected
“No Signal.”
“No Signal.”		(HDMI-1, HDMI-2, COMP, etc.).
		(HDMI-1, HDMI-2, COMP, etc.).

There are black/gray bars	• Note that some television channels add black bars to the picture.
There are black/gray bars	•	Set the TV to Wide or Zoom mode. Press the Wide button and highlight Wide or Zoom and
on the top/bottom/sides	•
on the top/bottom/sides		press OK.
of the screen.		press OK.
of the screen.	• Adjust the video settings of your external device.
	• Adjust the video settings of your external device.

	• Be sure the power cord is securely connected to the AC socket on the TV and to a working
There is no power.		electrical outlet.
There is no power.	• Press the POWER button on the remote or on the side of the TV.

	•	If the above steps do not work, try plugging the power cord into a different outlet.

The V.I.A. Plus App is not working.

•Be sure your TV is connected to the Internet.

•Restart the App by pressing the EXIT button to close the App, then open the App.

•Reboot your TV by pressing the POWER button on the remote, then turn it back on.

I am having trouble	•	If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV.
	• If you are connecting wirelessly, try repositioning your router for the best connection.
connecting to
	• Turn off all devices. Restart your router/modem.
my network.
	• Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP).


The remote is	•	Make sure the batteries are properly inserted, matching the - and + symbols.
not responding.	•	Replace the batteries with fresh ones.