FAQs
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner ! before performing maintenance/troubleshooting checks.
Is there an accessory missing?
•Check the ‘Parts Overview’ page in this guide to make sure the part is definitely included in your unit.
•If it is missing, we’re here to help. Simply call us on 0844 412 8455
Why won’t the vacuum cleaner pick up?
•The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt container release button [6] and then
•The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on page 5.
•The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 5.
Why is dust escaping from the vacuum?
•The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on page 5.
•The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 5.
•The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt container release button [6] and then
What do I do if the unit/an accessory becomes damaged or broken?
•We’re here to help. Simply call 0844 412 8455 or visit vax.co.uk
Why won’t the accessories pick up properly?
Hose blockages: remove the flexible hose from the unit. Carefully remove any blockages found and reconnect hose securely.
Accessory blockages: remove accessory from handle/tube. Carefully remove blockage and
•The accessory may be faulty. Simply call us on 0844 412 8455 for assistance.
Why will the vacuum cleaner not run?
•It may not be plugged into the electrical outlet correctly; ensure that the plug is pushed in securely.
•The electrical outlet may not be working properly; check the fuse or breaker, or consult an electrician.
•The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for one hour before switching the cleaner back on.
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