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Western Digital WDBCTL0020HWT, WDBCTL0030HWT, WDBCTL0040HWT user manual

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WD My Cloud

™

Personal Cloud Storage

User Manual

Contents

Main WD Service and Support http://support.wd.com http://register.wd.com Accessing Online Support Contacting WD Technical Support Table of Contents 4 Backing Up and Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 5 Managing Your Device With WD Quick View . . . . . . . . . . . . . . . . . . . .32 6 At a Glance: The Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 9 Accessing Your Cloud Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Page Important User Information Important Safety Instructions Recording Your WD Product Information Product Overview About the System Features About the Learning Center Package Contents System Requirements Operating System Web Br owser s Local Network Internet Pre-installation Instructions Handling Precautions Product Views Front Back Getting Started Physically Connecting the Device LEDs Checking the Front Panel LED Checking Back Panel (Network) LEDs Getting Started Using the Online Setup Installer Downloading and Installing the Online Setup Installer Page Page Troubleshooting Connections Creating a Personal Cloud Page Page Installing and Accessing the WD My Cloud for Desktop App Page Using the WD My Cloud for Desktop App Page Getting Started Without the Online Setup Installer Getting to the Public Share Using Windows 8 Using Windows XP/Vista/Windows 7 Mapping the Public Folder (Windows) Using Mac OS X Snow Leopard/Lion/Mountain Lion Backing Up and Retrieving Files Using WD SmartWare Pro (Windows Only) Installing WD SmartWare Software Launching the WD SmartWare Software After Installation Viewing the Info/Online Help Topics Using Windows 7 Backup and Restore Using Windows 8 File History Using Apple Time Machine Backing up Setting Time Machine Page Starting a Backup Retrieving Backed-Up Items Time Machine Page Managing Your Device With WD Quick View Installing WD Quick View (Mac) Download Accessing WD Quick View Shortcut Options Mac OS X Checking Device Status Windows Page Launching the WD My Cloud Dashboard Mapping the Drive (Windows) Creating a Shortcut to the Public Share (Windows) Viewing Device Properties Monitoring Storage Shutting Down Safely Monitoring Alerts Flashing Icon and Balloon Alert WD Quick View Alerts Option Ejecting a USB Storage Device (Windows) Uninstalling WD Quick View Windows Mac OS X At a Glance: The Dashboard Launching the Dashboard Use one of the following methods to launch the dashboard: The Dashboard Home Page > 1. Open a browser. Information Icons Information icons are at the top right of every page. Navigation icons display across the top of every page. Navigation Icons Viewing Drive Status and Making Updates Capacity Diagnosis Firmware Cloud Devices Users Shares Content Scan Obtaining Customer Support ? Requesting Automatic Support Creating and Saving a System Report Obtaining Other Support Basic Administrative Tasks Managing Users About Users Viewing Users Page Creating a User Changing a Users Password Page Managing Shares About Shares Viewing a List of Shares Creating a New Share Making a Share Private Deleting a Share Read-only or full access to the share Accessing the Contents of a Share Locally A user name and password assigned to the share name WARNING! Deleting a share erases all files and folders on the share. Page Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud Device Enabling Cloud Access for a User Page Mobilizing Your Files with WD My Cloud Mobile Apps About WD Photos Mobile App Installing WD Photos on Your Mobile Device Page . About WD My Cloud Mobile App Installing the WD My Cloud Mobile App Page Page Page The Pathway to Your Personal Cloud Accessing Your Personal Cloud on the Web First-Time Users Returning Users Using Your Personal Cloud (wdmycloud.com) + Open in Finder Sharing Your Files Remotely Configuring Settings General Device Profile Language and Clock : Cloud Access . Checking Cloud Access Status Energy Saver Mac Backups Network Network Profile Network Services 1. Review or update the following: Page Workgroup (Windows) Media Utilities , System Diagnostics System Factory Restore Device Maintenance: Reboot and Shutdown Import/Export Current Configuration Notifications Page Firmware Auto Update l Manually Checking for Updates Manually Installing an Update Page Managing Safepoints About Safepoints Creating a Safepoint Page Page Page Page Updating a Safepoint Recovering a Safepoint Page Deleting a Safepoint Playing/Streaming Videos, Photos, & Music Media Servers http://www.twonkymedia.com TwonkyMedia Overview iTunes Overview Media Storage Enabling/Disabling DLNA and iTunes Page Adding Media Content to the Folders Accessing Your Personal Cloud Using Media Players WD Media Players Other Media Players DLNA Devices Streaming Accessing Your Personal Cloud Using iTunes Media in iTunes Connecting a USB Hard Drive Overview Connecting A USB Drive Mapping A USB Drive (Windows Only) Creating a Shortcut to the USB Drive (Windows only) Appendix A: Specifications Appendix B: Troubleshooting First Steps Checklist - Resetting the WD My Cloud Device Resetting with Power On Specific Problems and Corrective Actions LEDs do not light up. My router has failed. How do you manually map the drive letter? Setup or WD SmartWare is unable to detect a WD My Cloud device. I am unable to play music, videos and/or view pictures through my digital media adapter. I am having trouble shutting down the WD My Cloud Device. Page Appendix C: Regulatory and Warranty Information Regulatory Compliance Federal Communications Commission (FCC) Class B Information FCC Requirements, Part 15 ICES/NMB-003 Compliance Warranty Information (All Regions Except Australia/New Zealand) Obtaining Service Limited Warranty Warranty Information Warran ty Obtaining Service Page Index A B C D N O P R S U W