Western Telematic APS-16, APS-8 C. Customer Service

C. Customer Service

Customer Service hours are from 8:00 AM to 5:00 PM, PST, Monday through Friday. When

calling, please be prepared to give the name and make of the unit, its serial number and a

description of its symptoms. If the unit should need to be returned for factory repair it must be

accompanied by a Return Authorization number from Customer Service.

WTI Customer Service

5 Sterling

Irvine, California 92618

Local Phone: (949) 586-9950

Toll Free Service Line: 1-888-280-7227

Service Fax: (949) 457-8138

Email: service@wti.com

Trademark and Copyright Information

WTI and Western Telematicare trademarks of Western Telematic Inc.. All other product names

mentioned in this publication are trademarks or registered trademarks of their respective

companies.

Information and descriptions contained herein are the property of Western TelematicInc..

Such information and descriptions may not be copied, disseminated, or distributed without the

express written consent of Western TelematicInc..

© Copyright Western TelematicInc. 2001.

June, 2001

Part Number: 13046, Revision: C

Trademarks Used in this Manual

ProComm and ProComm Plus are registered trademarks of Datastorm Technologies, Inc.

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Contents

Main Warnings and Cautions: Page Table of Contents List of Figures 1. Introduction Typographic Conventions 2. Unit Description Page 3. Getting Started 3.1. Communication Parameters 3.2. Apply Power to the APS 3.3. System SetUp Ports 3.4. Connecting your PC to the APS 3.5. Communicating with the APS Unit Page Page 4. Hardware Installation 4.1. Connecting Power to the APS Unit 4.1.1. AC Powered Units 4.1.2. DC Powered Units 4.2. Configure SetUp Switches 4.2.1. Default Baud Rate (Sw1, Sw2, Sw3) 4.2.2. Default Handshake (Sw4, Sw5) 4.2.3. Default Response Message Format (Sw6) 4.2.4. Default Command Echo (Sw7) 4.3. Initialize Unit to Default Settings 4.4. Connecting Devices to the APS 4.5. Application Example 5. Configuration 5.1. Access to the APS Command Mode 5.2. System SetUp Ports 5.3. Password Functions 5.3.1. The Supervisor Password 5.3.2. The Port Passwords 5.4. Defining the Site ID and Supervisor Password Page 5.5.3. RS232 Port Configuration Menus Page Page Page 5.6. Copying Parameters to All Ports 5.7. Save User Selected Parameters 6. The Status Screens 6.1. The Port Status Screen (/S) Page Page 6.3. The Port Parameters Screens (/W) 7. Operation 7.1. Any-to-Any Mode 7.1.1. Port Connection and Disconnection Page 7.1.2. Defining Hunt Groups 7.2. Passive Mode 7.3. Buffer Mode 7.3.1. Reading Data from Buffer Mode Ports 7.3.2. Port Buffers 7.4. Modem Mode 8. Saving and Restoring Configuration Parameters 8.1. Sending Parameters to a File 8.2. Restoring Saved Parameters 9. Command Reference Guide 9.2. Command Response 9.3. Command Summary 9.4. Command Set [Enter] Enter Command Mode ^X Resident Disconnect Sequence /C Connect Note: /D Third Party Disconnect /E Erase Buffer /F Set System Parameters /H Help /I Default and Test /J Display Site ID /P Set RS232 Port Parameters /S Display Port Status /SD Display Port Diagnostics /U Save Parameters /W Display Port Parameters (Who) A. RS232 Port Interface B. Specifications C. Customer Service Trademark and Copyright Information Index Index-1