IF YOU NEED ASSISTANCE OR SERVICE
Performance problems often result from little things you can fix without tools. Please read through the chart below before calling for service on your appliance.
1.BEFORE CALLING FOR ASSISTANCEÉ
Listed in this chart are the most common problems consumers run into with their appliances. Please read through this and see if it can solve your problem.
PROBLEM | CHECK THE FOLLOWING | |
Your refrigerator | Is the power supply cord firmly plugged into a live circuit with | |
will not operate | proper voltage? | |
| Has a household fuse or circuit breaker blown/tripped? | |
| Is the Temperature Control set to the OFF position? | |
|
| |
The lights do not | Is the power supply cord firmly plugged into a live circuit with | |
work | proper voltage? | |
| Has a household fuse or circuit breaker blown/tripped? | |
| Is a bulb burned out? | |
|
| |
You hear unfamiliar | Is something on top of or behind the refrigerator? | |
sounds or a | Some new sounds are normal. See “Understanding the sounds you | |
rattling/jingling | ||
may hear” section. | ||
noise | ||
| ||
|
| |
There is water in | This is normal on hot, muggy days. Make sure the refrigerator is | |
the defrost pan | level so the pan does not overflow. | |
|
| |
The motor seems | Are the condenser coils dirty? | |
to run too much | Has the door been open often? Has a large amount of food been | |
| ||
| added at one time? The motor naturally runs longer in these cases. | |
| Is the room hot? If the room is too warm, the motor runs longer to | |
| keep the unit cool. | |
|
|
2.IF THE PROBLEM IS NOT DUE TO ONE
OF THE ITEMS LISTED IN STEP 1† É
Contact the dealer from whom you purchased the unit or a Whirlpool designated service company.
† When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
3.IF YOU NEED REPLACEMENT
PARTS†É
Look for quality replacement parts whenev- er you need a replacement part for your Whirlpool appliance.
To locate replacement parts in your area, contact the dealer from whom you pur- chased the unit or a Whirlpool designated service company.
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