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Load is tangled or twisted
■Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
■Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items around
the agitator.
Gray whites, dingy colors
■Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
■Was the wash temperature too low?
Use warm washes if safe for the load.
■Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in co ld or hard
water.
■Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Garment damage
■Check the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
■Did you overload the washer?
Loads should move freely during washing.
■Did you properly add chlorine bleach?
Do not pour chlorine bleach directly on load. Wipe up bleach
spills. Undiluted bleach will damage fabrics.
■Did you follow the manufacturer’s care label instructions?
ASSISTANCE OR SERVICEBefore calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use Factory Specified Parts. These parts will fit right and
work right because they are made with the same precision used
to build every new CROSLEY® appliance. To locate replacement
parts in your area, call our Customer Interaction Center telephone
number or your nearest designated service center.
For assistance or service
Call the Customer Interaction Center at 1-800-253-1301.
Our consultants provide assistance with:
■Features and specifications on our full line of appliances
■Installation information
■Use and maintenance procedures
■Accessory and repair parts sales
■Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■Referrals to local dealers, repair parts distributors, and
service companies
Whirlpool designated service technicians are trained to fulfill the
product warranty and provide after-warranty service, anywhere in
the United States.
To locate the Whirlpool designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to us with any
questions or concerns at:
Crosley Distribution Center
c/o Correspondence Dept.
675 North Main Street
Winston-Salem, NC 27102-2111
Please include a daytime phone number in your correspondence.