Whirlpool GL8856EB Troubleshooting, Cooktop does not work, Surface burners, Cooking results

Troubleshooting

Most cooking problems often are caused by little things you can find and fix without tools of any kind. Check the lists below before calling for assistance or service. If you still need help, see “Requesting Assistance or Service” on page 14.

Cooktop does not work

PROBLEM	CAUSE
Nothing works	• The cooktop is not wired into a live circuit with proper voltage.
	• The cooktop is not properly connected to the gas supply. Contact an autho-
	rized Whirlpool service technician to reconnect the cooktop to the gas supply.
	(See the Installation Instructions.)
	• You have blown a household fuse or tripped a circuit breaker.
	• The control knob is not set correctly. Push in the control knobs before
	turning them.

Surface burners

PROBLEM	CAUSE
The burner fails to light	• You have blown a household fuse or tripped a circuit breaker.
	• The burner ports may be clogged. Clean them with a straight pin. (See page 12.)
The burner flames are	• The burner ports may be clogged. Clean them with a straight pin. (See page 12.)
uneven
The burner flames lift off	• The burner needs cleaning. (See page 12.)
the ports, are yellow, or	• The air/gas mixture is incorrect. Contact an authorized Whirlpool service
are noisy when turned off	technician to check the air/gas mixture or see the Installation Instructions.
The burner makes a	• The burner is wet from washing. Let it dry.
popping noise when on

Cooking results

PROBLEM	CAUSE
Cooking results are	• You are using a pan that is not the correct type or size. Refer to a reliable
not what you expected	cookbook or recipe for the recommended pan type and size.
	• The flame size does not fit the cookware being used.
	• The flow of combustion and/or ventilation air to the cooktop is blocked.
	• The cooktop is not level. (See the Installation Instructions.)

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