TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■Has a household fuse blown or has the circuit breaker tripped?
Replace the fuse or reset the circuit.
■Is the appliance wired properly? See Installation Instructions.
Oven will not operate
■Is the door completely closed? Firmly close door.
■Is a spacer (on some models) attached to the inside of the door?
Remove spacer, then firmly close door.
■Is the electronic oven control set correctly? See “Microwave Oven Control” section.
Display shows messages
■Is the display showing “:”?
There has been a power failure or the clock time has been turned off. See “Display” section to clear display. See “Clock” section to reset the clock or to turn it on.
■Is the display showing a letter followed by a number? See “Display” section to clear. If it reappears, call for service. See “Assistance or Service” section.
Display shows time countdown, but is not operating
■Is the Timer in use? See “Timer” section.
■On some models, is the Demo Mode in use? See “Demo Mode” section.
■On some models, is the Child Lock set? See “Child Lock” section.
■Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, call for service. See “Assistance or Service” section.
Oven makes humming noise
■This is normal and occurs when the power supply switches the magnetron on and off.
Oven door looks wavy
■This is normal and will not affect performance.
Turntable will not operate
■Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely on the turntable support.
■Is the turntable support operating properly?
Remove turntable. Remove and replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable, then restart oven. If it still is not working, call for service. See “Assistance or Service” section. Do not operate the oven without turntable and turntable support working properly.
Turntable rotates both directions
■This is normal and depends on motor rotation at the beginning of the cycle.
Tones are not sounding
■Are tones turned off? See “Tones” section.
Steam is coming from the vent grille
■Some steam is normal.
Fan running slower than usual
■Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal room temperature.
Cooking times seem too long
■Is the cooking power set properly? See “Cooking Power” section.
■Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■Is the incoming voltage less than specified in “Microwave Oven Safety?”
Have a qualified electrician check the electrical system in the home.
Radio, TV or cordless phone interference
■Is the microwave oven plugged into the same outlet? Try a different outlet.
■Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean.
■Is the cordless phone frequency 2.4 GHz?
Some 2.4
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