If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | |||||
Nothing | will | The unit is not wired | into a live | |||
operate |
| circuit with proper | voltage. | |||
|
|
| A household fuse has blown | |||
|
|
| or a circuit breaker has | |||
|
|
| tripped. |
|
|
|
The | surface | A household | fuse | has blown | ||
units | will not | or a circuit breaker |
| has | ||
operate |
| tripped. |
|
|
| |
|
|
| You are not setting the control | |||
|
|
| knobs correctly. |
|
| |
Control | knob(s) | You are not | pushing | in before | ||
will | not | turn | turning. |
|
|
|
Cooking | results | The cooktop | is not | level. | ||
are | not | what |
|
|
|
|
you | expected | The recipe has never been | ||||
|
|
| ||||
tested or is not from a reliable source.
The pan used is not the type or size recommended in the recipe.
Cooking utensil does not fit the surface unit being used.
SOLUTION
Wire the unit into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Replace household fuse or reset circuit breaker.
Push control knobs in before turning to a setting.
Push control knob(s) in before turning to a setting.
Level cooktop. (See Installation Instructions.)
Use only tested recipes from a reliable source.
Refer to a reliable cookbook for recommended pan type and size.
Pan should be the same size or slightly larger than surface unit being used.
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