■Is an ice cube jammed in the ice maker ejector arm? For models with a standard ice storage bin, remove the ice from the ejector arm with a plastic utensil. For models with an ice storage bin on the freezer door, access the ice maker by depressing the ice sensor door on the upper left side of the freezer interior. While depressing the sensor door, lift the ice maker service door and remove the ice from the ejector with a plastic utensil. See “Ice Maker and Storage Bin.”
■Has a large amount of ice just been removed? Allow 24 hours for ice maker to produce more ice.
■Are the controls set correctly? See “Using the Controls.”
■Is there a water filter installed on the refrigerator? The filter may be clogged or installed incorrectly. Check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a technician or other qualified person.
■Is a reverse osmosis water filtration system connected to your cold water supply? See “Water Supply Requirements.”
NOTE: If not due to any of the above, there may be a problem with the water line. Call for service.
Off-taste, odor or gray color in the ice
■Are the plumbing connections new, causing discolored or off-flavored ice? Discard the first few batches of ice.
■Have the ice cubes been stored too long? Throw old ice away and make a new supply.
■Does the freezer and ice storage bin need to be cleaned? See “Cleaning” or “Ice Maker and Storage Bin.”
■Has food in the freezer or refrigerator been wrapped properly? Use airtight, moisture-proof packaging to help prevent odor transfer to stored food.
■Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals.
■Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to 7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
■Is the freezer door closed completely? Push the door firmly closed. If it will not close all the way, see “The doors will not close completely” later in this section.
■Is the ice storage bin installed correctly? For models with a standard ice storage bin, push the ice storage bin in all the way. For models with an ice storage bin on the freezer door, the bin should sit level. Remove and replace the bin in the door making sure it is properly aligned and snapped securely into place. See “Ice Maker and Storage Bin.”
■Has the wrong ice been added to the bin? Use only cubes produced by the current ice maker. If other cubes have been added, remove all cubes and check to see that none have become stuck in the delivery chute.
■Has the ice frozen in the ice storage bin? Shake the ice storage bin to separate cubes. If cubes do not separate, empty bin and wait 24 hours for ice to restock.
■Has the ice melted around the auger (metal spiral) in the ice storage bin? Dump the ice cubes and clean the ice storage bin completely. Allow 24 hours for the ice maker to restock. Do not try to remove the melted ice with a sharp object. You could damage the ice storage bin.
■Is ice stuck in the delivery chute? Clear the ice from the delivery chute with a plastic utensil. Do not use anything sharp to remove the ice. You could cause damage.
■Is the ice dispenser stalling while dispensing “crushed” ice? Stop dispensing ice. Change the ice button from “crushed” to “cubed.” Depress the ice dispenser arm using a sturdy glass. If cubed ice dispenses correctly, depress the button for “crushed” ice and begin dispensing again. See “Water and Ice Dispensers.”
■Is there ice in the storage bin? See “The ice maker is not producing ice” earlier in this section.
■Has the dispenser arm been held in too long? Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using again. It is best to take large amounts of ice directly from the ice storage bin, not through the dispenser.
Ice storage bin difficult to remove
■Is the ice storage bin difficult to remove (on some models)? For models with an ice storage bin located on the freezer door, select “cubed” ice. Using a sturdy glass, quickly depress and release the ice dispenser arm. Open the freezer door, depress the release button on the ice storage bin and lift upward. See “Ice Maker and Storage Bin.”
The water dispenser will not operate properly
■Has the water system not filled? The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser bar until the water begins to flow. Flush the water system by dispensing and discarding
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take approximately 6 to 7 minutes and will help clear air from the line. Additional flushing may be required in some households. See “Water and Ice Dispensers.”
■Is the water shutoff valve not turned on or the water line connected at the source? Make sure the water shutoff valve is turned on and the water source is connected to the refrigerator. See “Water Supply Connection.”
■Is the water shutoff valve clogged or incorrectly installed? See “Water Supply Connection.” If clogging or installation is not a problem, call for service or contact a plumber.
■Is there a kink in the home water source line? If you find or suspect a kink in the water line, contact a licensed, qualified plumber.
■Is there a water filter installed on the refrigerator? The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service.
■Is a reverse osmosis water filtration system connected to your cold water supply? See “Water Supply Requirements.”
Water or ice is leaking from the dispenser
■Is the glass not being held under the ice dispenser long enough, causing the ice to spill? Hold the container under the ice chute for 2 to 3 seconds after releasing the dispenser lever. Water or ice may continue to dispense during this time.
■Is an ice cube stuck in the chute and holding the trap door open? Remove the cube.
