TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience | Possible Causes |
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Washer not performing as expected (cont.)
Solution
Load is tangling (cont.) | Wash action and/or spin speed too | Select a cycle with a slower wash action and slower spin speed. | ||
| fast for load. | Note that items will be wetter than when using a higher speed spin. | ||
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Not cleaning or | Wash load not completely | Washer senses load size and adds correct amount of water. | ||
removing stains | covered in water. | This is normal and necessary for clothes to move. | ||
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| Added more water to washer. | Do not add more water to washer. Adding water lifts the | ||
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| garments off the washplate, resulting in less effective cleaning. | ||
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| Washer not loaded as recommended. | Load garments in loose heaps evenly around the washplate. | ||
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| Do not load garments directly over the center of the washplate. | ||
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| Add only 1 or 2 additional garments after washer has started. | ||
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| Not using HE detergent or using too | The suds from regular detergent can prevent washer from | ||
| much HE detergent. | operating correctly. | ||
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| Use only HE detergent. Be sure to measure correctly. | ||
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| Always measure detergent and follow detergent directions | ||
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| based on load size and soil level. | ||
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| Not using correct cycle for fabric type. | Use a higher soil level cycle option and warmer wash | ||
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| temperature to improve cleaning. | ||
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| If using Quick Wash cycle (on some models), wash only a | ||
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| few items. | ||
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| Use Whites or Heavy Duty cycle for tough cleaning. | ||
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| See the “Cycle Guide” to match your load with the best cycle. | ||
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| Not using dispensers. | Use dispensers to avoid chlorine bleach and fabric softener | ||
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| staining. | ||
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| Load dispensers before starting a cycle. | ||
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| Avoid overfilling. | ||
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| Do not add products directly onto load. | ||
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| Not washing like colors together. | Wash like colors together and remove promptly after the cycle | ||
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| is complete to avoid dye transfer. | ||
Odors | Monthly maintenance not done as | Run the Clean Washer with affresh® cycle after every | ||
| recommended. | 30 washes. See “Washer Care” in “Washer Maintenance.” | ||
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| Unload washer as soon as cycle is complete. | ||
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| Not using HE detergent or using too | Use only HE detergent. Be sure to measure correctly. | ||
| much HE detergent. |
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| Always follow the detergent directions. | |||
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| See “Washer Care” section. | ||
Fabric Damage | Sharp items were in pockets during | Empty pockets, zip zippers, and snap or hook fasteners before | ||
| wash cycle. | washing to avoid snags and tears. | ||
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| Strings and straps could have tangled. | Tie all strings and straps before starting wash load. | ||
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| Items may have been damaged before | Mend rips and broken threads in seams before washing. |
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| washing. |
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| Fabric damage can occur if the load is | Load garments in loose heaps evenly around washplate. | ||
| tightly packed. | Do not load garments directly over the center of the washplate. | ||
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| Load items should move freely during wash to avoid damage. | ||
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| Use cycle designed for the fabrics being washed. | ||
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| Add only 1 or 2 additional garments after washer has started. | ||
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| Garment care instructions may not | Always read and follow garment manufacturer’s care label | ||
| have been followed. | instructions. See the “Cycle Guide” to match your load with | ||
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| the best cycle. | ||
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