White-Westinghouse 316257134 (0809) Before You Call, Occurrence, Possible Cause / Solution

Before You Call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE	POSSIBLE CAUSE / SOLUTION
Range is not level.	Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
	leveling legs at base of range until the oven rack is level.
	Be sure floor is level and is strong and stable enough to adequately support range.
	If floor is sagging or sloping, contact a carpenter to correct the situation.
	Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are square
	and have sufficient room for range clearance.
Cannot move appliance easily. Appliance	Cabinets not square or are built in too tightly. Contact builder or installer to make
must be accessible for service.	appliance accessible.
	Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Surface element too hot or not hot enough.	Incorrect control setting. Make sure the correct control is on for the surface element to
	be used.
	Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
	cookware. Flat pans heat better than warped pans. Cookware materials and weight of
	the material affect heating. Heavy and medium-weight pans heat evenly. Because
	lightweight pans heat unevenly, foods may burn easily.
Surface element does not heat.	No power to the appliance. Check steps under "Entire Appliance Does Not Operate" in
	this Before You Call Checklist.
	Incorrect control setting. Make sure the correct control is on for the surface element to
	be used.
	Element not making contact in block. Follow instructions under "Surface Elements and
	Drip Bowls" in the Care & Cleaning section.
Entire appliance does not operate.	Make sure cord/plug is plugged tightly into outlet.
	The time of day must first be set in order to operate the oven.
	Service wiring is not complete. Contact your authorized Servicer for assistance.
Oven smokes excessively during broiling.	Control(s) not set properly. Follow instructions under Setting Surface & Oven Controls.
	Make sure oven door is opened to broil stop position.
	Meat too close to the element. Reposition the rack to provide proper clearance between
	the meat and the element. Preheat broil element for searing.
Drip bowls are pitting or rusting.	Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
	Remove and wash drip bowls as soon as possible after a spillover
	Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as
	much as possible from direct exposure to salt air.
Drip bowls turning color or distorted.	Bottom surface of cookware extends beyond surface elements and touches cooktop
	surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT
	use cookware of this type. Pan sizes should be matched to the size of the element.
	Replacement bowls may be purchased from your authorized Servicer.
Poor baking results.	Many factors affect baking results. Make sure the proper rack position is used. Center
	food in the oven and space pans to allow air to circulate. Allow the oven to preheat to
	the set temperature before placing food in the oven. Try adjusting the recipe's
	recommended temperature or baking time.
Flames inside oven or smoking from vent.	Your oven will most likely smoke after a spillover has occurred ... this is normal, especially
	for high oven temperatures, pie spillovers or large amounts of grease on oven bottom.
	Wipe up excessive spillovers immediately. For oven fire, see Setting Surface & Oven
	Controls section in this Use & Care Manual.
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