Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences (shown in bold) that are not the result of defective workmanship or materials in this appliance. The possible corrections to these problems are provided with the problem listed:
Range is not level - (1) Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the oven rack is level. (2) Be sure floor is level, strong & stable enough to adequately support range. (3) If floor is sagging or sloping, contact a carpenter to correct the situation. (4) Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square & have sufficient room for range clearance.
Cannot move appliance easily. Appliance must be accessible for service - (1) Cabinets not square or are built in too tightly. Contact builder or installer to make appliance accessible. (2) Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Surface element too hot or not hot enough - Incorrect control setting. Be sure the correct control is ON for the element to be used.
Surface element does not heat - (1) Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy &
Entire appliance does not operate - (1) The time of day is not set. The time of day must first be set in order to operate the oven. See “To Set the Clock” in the Setting Oven Controls section.(2) Make sure cord/plug is plugged correctly into outlet.
(3)Service wiring is not complete. Contact your dealer, installing agent or authorized service agent. (4) Electrical power outage. Check house lights to be sure. Call your local electric company for service.
Oven does not operate - Be sure the oven controls are set properly for the desired function. See Setting Oven Controls in this Use & Care Manual or read the instructions “Entire appliance does not operate” in this checklist.
Oven light does not work (some models) - Replace or tighten bulb. See Changing Oven Light section in this Use & Care Manual.
Flames inside oven or smoking from oven vent - Excessive spillovers in oven. For example this will happen for pie spillovers or large amounts of grease left on the oven bottom. Wipe up excessive spillovers before starting oven. If flames or excessive smoke are present see “Broiling” in the Setting Oven Controls section.
Oven smokes excessively during broiling - (1) Control(s) not set properly. Follow Broil instructions under Setting Oven Controls. (2) Make sure oven door is opened to broil stop position. (3) Meat too close to the broil element. Reposition the broil rack to provide proper clearance between the meat & the element. Preheat the broil element for searing. (4) Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges to prevent curling, but do not cut into lean.
(5)Insert on broiler pan wrong side up & grease not draining. Always place grid on the broiler pan with ribs up & slots down to allow grease to drip into pan (some models). (6) Grease has built up on oven surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.
Oven control beeps & displays any F code error (for example F11) - Electronic control has detected a fault condition. Press CLEAR/OFF to clear the display & stop beeping. Try the Bake or Broil function again. If the F code error repeats, remove power suppy to appliance, wait 5 minutes and then repower the appliance and set clock time of day. Try the Bake or Broil function again. If the fault recurs, record fault number, press CLEAR/OFF & contact an authorized service agent.
Poor baking results - Many factors affect baking results. Make sure the proper oven rack position is used. Center food in the oven & space pans to allow air to circulate. Allow the oven to preheat to the set temperature before placing food in the oven. Try adjusting the recipe's recommended temperature or baking time. If you feel the oven is too hot or cool, see Adjusting Your Oven Temperature in this Use & Care Manual.
Metal marks (Ceramic Cooktop models) - Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use a
Scratches or abrasions on cooktop surface (Ceramic Cooktop models) - (1) Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time. (2) Cleaning materials not recommended for
Brown streaks or specks on cooktop surface (Ceramic Cooktop models) - Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Cooktop Cleaning and Maintenance" in the Care & Cleaning section.
Areas of discoloration with metallic sheen (Ceramic Cooktop models) - Mineral deposits from water and food. Remove using
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