8 TROUBLESHOOTING

Symptom

Possible Cause

Corrective Action

No Heat/No Cool/No Fan

1.

Blown fuse or tripped circuit breaker.

Replace fuse or reset breaker.

(common problems)

2.

Furnace power switch to OFF.

Turn switch to ON.

 

3.

Furnace blower compartment door or

Replace door panel in proper position to engage

 

 

panel loose or not properly installed.

safety interlock or door switch.

 

 

 

 

 

No Heat

1.

Pilot light not lit.

Re-light pilot.

 

2.

Broken or melted anticipator wire.

Excessive current or dead short in system. Have

 

 

 

a qualified service person check the system

 

 

 

before replacing thermostat.

 

3.

Loose connection to thermostat or system.

Verify thermostat and system wires are securely

 

 

 

attached.

 

4.

Thermostat or heating system requires

Your furnace manufacturer or service person can

 

 

replacement or service.

describe how to test the heating system to verify

 

 

 

it is operating correctly. If the heating system is

 

 

 

capable of operation and the no heat condition

 

 

 

persists, replace the thermostat.

 

5.

System Switch not set to Heat.

Set System Switch to Heat and raise temp above

 

 

 

room temp.

 

 

 

 

 

Intermittent Heat

1.

Furnace Lock-Out Condition

Many furnaces have safety devices that shut the

 

 

 

system down when a lock-out condition occurs. If

 

 

 

the heat works intermittently contact the furnace

 

 

 

manufacturer or local service person for assistance.

 

 

 

 

 

No Cool

1.

Loose connection to thermostat or system.

Verify thermostat and system wires are securely

 

 

 

attached.

 

2.

Thermostat or cooling system requires

Your cooling system manufacturer or service

 

 

replacement or service.

person can describe how to test the cooling

 

 

 

system to verify it is operating correctly. If the

 

 

 

cooling system is capable of operation and the no

 

 

 

cooling condition persists, replace the thermostat.

 

3.

System Switch not set to Cool.

Set System Switch to Cool and lower temp below

 

 

 

room temp.

 

 

 

 

Heat, Cool or Fan Runs Constantly.

1.

Possible short in wiring.

Check each wire connection to the thermostat to

 

2.

Possible short in thermostat.

verify it is neatly looped under the terminals. No

 

3.

Possible short in heat/cool/fan system.

extra wire should stick out from under the

 

 

 

terminals.

 

 

 

Furnace Cycles Too Fast or Too Slow

See Step 5, Adjusting the Anticipator.

The anticipation setting is the only adjustment that

Narrow or wide temperature swing

 

 

effects the heating cycle rate. If an acceptable

 

 

 

cycle rate is not achieved using the anticipator

 

 

 

contact a local service person for additional

 

 

 

suggestions. The location of the thermostat, size

 

 

 

of the Heat/Cool System and current draw can

 

 

 

influence the cycle rate.

 

 

 

 

Cooling Cycles Too Fast or Too Slow

1.

Poor thermostat location for sensing room

The cycle rate for cooling can not be adjusted.

(narrow or wide temperature swing)

 

temperature.

The location of the thermostat, size of the Cool

 

2.

Cooling system over or undersized.

system and current draw can influence the cycle

 

3.

Excessive Current draw influencing thermostat.

rate. Contact a local service person for suggestions.

 

 

 

 

Thermostat Setting and Thermostat

1.

Thermostat thermometer setting requires

The thermometer can be adjusted by using a

Thermometer Disagree

 

adjustment.

standard slotted screwdriver. Turn the thermom-

 

2.

Thermostat setting lever requires calibration.

eter pointer screw located inside the front cover

 

 

 

to change the setting. For calibrating the setting

 

 

 

lever contact a local heating and cooling service

 

 

 

person.

 

 

 

 

Adjusting Thermometer

1.

Thermostat thermometer disagrees with

The thermometer on the thermostat is accurately

 

 

other room thermometers.

calibrated at our factory but you can adjusted it

 

 

 

by using a standard slotted screwdriver. Turn the

 

 

 

thermometer pointer screw located inside the

 

 

 

front cover to change the setting.

 

 

 

 

 

White-Rodgers is a division

 

 

The Emerson logo is a

of Emerson Electric Co.

 

www.white-rodgers.com

trademark and a service mark

 

of Emerson Electric Co.

 

 

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White Rodgers 1C26 installation instructions Troubleshooting