TROUBLESHOOTING
Reset Operation
If a voltage spike or static discharge blanks out the display or causes erratic thermostat operation, you can reset the thermostat by removing the wires from terminals R and C and removing batteries for 2 minutes. After resetting the thermo- stat, replace the wires and batteries. If the thermostat has been reset and still does not function correctly contact your heating/cooling service person or place of purchase.
Symptom | Possible Cause | Corrective Action |
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No Heat/No Cool/No Fan | 1. Blown fuse or tripped circuit breaker. | Replace fuse or reset breaker. |
(common problems) | 2. Furnace power switch to OFF. | Turn switch to ON. |
| 3. Furnace blower compartment door or | Replace door panel in proper position to engage |
| panel loose or not properly installed. | safety interlock or door switch. |
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No Heat | 1. Pilot light not lit. | |
| 2. System Switch not set to HEAT. | Set System Switch to HEAT and raise setpoint |
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| above room temperature. |
| 3. Loose connection to thermostat or | Verify thermostat and system wires are securely |
| system. | attached. |
| 4. Furnace | Many furnaces have safety devices that shut down |
| may also be intermittent. | when a |
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| intermittently contact the furnace manufacturer or |
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| local service person for assistance. |
| 5. Heating system requires service or | Diagnostic: Set System Switch to HEAT and raise |
| thermostat requires replacement. | the setpoint above room temperature. Within a few |
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| seconds the thermostat should make a soft click |
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| sound. This sound usually indicates the thermostat |
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| is operating properly. If the thermostat does not |
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| click, try the reset operation listed above. If the |
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| thermostat does not click after being reset contact |
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| your heating and cooling service person or place of |
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| purchase for a replacement. If the thermostat |
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| clicks, contact the furnace manufacturer or a |
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| service person to verify the heating is operating |
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| correctly. |
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No Cool | 1. System Switch not set to COOL. | Set System Switch to COOL and lower setpoint |
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| below room temperature. |
| 2. Loose connection to thermostat or | Verify thermostat and system wires are securely |
| system. | attached. |
| 3. Cooling system requires service or | Same procedure as diagnostic for No Heat condi- |
| thermostat requires replacement. | tion except set the thermostat to COOL and lower |
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| the setpoint below the room temperature. There |
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| may be up to a five minute delay before the |
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| thermostat clicks in Cooling. |
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Heat, Cool or Fan | 1. Possible short in wiring. | Check each wire connection to verify they are not |
Runs Constantly | 2. Possible short in thermostat. | shorted or touching together. No bare wire should |
| 3. Possible short in heat/cool/fan | stick out from under terminal screws. Try resetting |
| system. | the thermostat as described above. If the condition |
| 4. Fan Switch set to Fan On. | persists the manufacturer of your system or service |
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| person can instruct you on how to test the Heat/ |
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| Cool system for correct operation. If the system |
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| operates correctly, replace the thermostat. |
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Furnace | 1. The location of the thermostat and/or | Digital thermostats normally provide precise |
(Air Conditioner) | the size of the Heating System may | temperature control and may cycle faster than |
Cycles Too Fast | be influencing the cycle rate. | some older mechanical models. A faster cycle rate |
or Too Slow (narrow or |
| means the unit turns on and off more frequently but |
wide temperature swing) |
| runs for a shorter time so there is no increase in |
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| energy use. If you would like to increase the cycle |
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| time, choose SL for slow cycle in the menu, step 4. |
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| If an acceptable cycle rate is not achieved as |
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| received or by choosing slow cycle, contact a local |
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| service person for additional suggestions. |
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