TROUBLESHOOTING

Reset Operation

If a voltage spike or static discharge blanks out the display or causes erratic thermostat operation, you can reset the thermostat by removing the wires from terminals R and C and removing batteries for 2 minutes. After resetting the thermo- stat, replace the wires and batteries. If the thermostat has been reset and still does not function correctly contact your heating/cooling service person or place of purchase.

Symptom

Possible Cause

Corrective Action

 

 

 

No Heat/No Cool/No Fan

1. Blown fuse or tripped circuit breaker.

Replace fuse or reset breaker.

(common problems)

2. Furnace power switch to OFF.

Turn switch to ON.

 

3. Furnace blower compartment door or

Replace door panel in proper position to engage

 

panel loose or not properly installed.

safety interlock or door switch.

 

 

 

No Heat

1. Pilot light not lit.

Re-light pilot.

 

2. System Switch not set to HEAT.

Set System Switch to HEAT and raise setpoint

 

 

above room temperature.

 

3. Loose connection to thermostat or

Verify thermostat and system wires are securely

 

system.

attached.

 

4. Furnace Lock-Out Condition. Heat

Many furnaces have safety devices that shut down

 

may also be intermittent.

when a lock-out condition occurs. If the heat works

 

 

intermittently contact the furnace manufacturer or

 

 

local service person for assistance.

 

5. Heating system requires service or

Diagnostic: Set System Switch to HEAT and raise

 

thermostat requires replacement.

the setpoint above room temperature. Within a few

 

 

seconds the thermostat should make a soft click

 

 

sound. This sound usually indicates the thermostat

 

 

is operating properly. If the thermostat does not

 

 

click, try the reset operation listed above. If the

 

 

thermostat does not click after being reset contact

 

 

your heating and cooling service person or place of

 

 

purchase for a replacement. If the thermostat

 

 

clicks, contact the furnace manufacturer or a

 

 

service person to verify the heating is operating

 

 

correctly.

 

 

 

No Cool

1. System Switch not set to COOL.

Set System Switch to COOL and lower setpoint

 

 

below room temperature.

 

2. Loose connection to thermostat or

Verify thermostat and system wires are securely

 

system.

attached.

 

3. Cooling system requires service or

Same procedure as diagnostic for No Heat condi-

 

thermostat requires replacement.

tion except set the thermostat to COOL and lower

 

 

the setpoint below the room temperature. There

 

 

may be up to a five minute delay before the

 

 

thermostat clicks in Cooling.

 

 

 

Heat, Cool or Fan

1. Possible short in wiring.

Check each wire connection to verify they are not

Runs Constantly

2. Possible short in thermostat.

shorted or touching together. No bare wire should

 

3. Possible short in heat/cool/fan

stick out from under terminal screws. Try resetting

 

system.

the thermostat as described above. If the condition

 

4. Fan Switch set to Fan On.

persists the manufacturer of your system or service

 

 

person can instruct you on how to test the Heat/

 

 

Cool system for correct operation. If the system

 

 

operates correctly, replace the thermostat.

 

 

 

Furnace

1. The location of the thermostat and/or

Digital thermostats normally provide precise

(Air Conditioner)

the size of the Heating System may

temperature control and may cycle faster than

Cycles Too Fast

be influencing the cycle rate.

some older mechanical models. A faster cycle rate

or Too Slow (narrow or

 

means the unit turns on and off more frequently but

wide temperature swing)

 

runs for a shorter time so there is no increase in

 

 

energy use. If you would like to increase the cycle

 

 

time, choose SL for slow cycle in the menu, step 4.

 

 

If an acceptable cycle rate is not achieved as

 

 

received or by choosing slow cycle, contact a local

 

 

service person for additional suggestions.

 

 

 

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White Rodgers PART NO. 37-6509A, 1F83-277 installation instructions Troubleshooting