Troubleshooting Guide | 17 |
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Troubleshooting
If your Wolf electric cooktop is not operating properly, use the following troubleshooting guide before calling your Wolf authorized service center. This guide will save you time and trouble and may help you avoid the expense of a service call.
Cooktop does not operate.
•Cooktop is in lock mode. Touch and hold the key symbol for 3 seconds to unlock the control panel.
•Cooktop is in lock mode and displays an error code. Errors may be cleared by pressing the clear touch pad. If error reappears, contact Wolf customer service.
•Cooktop is in showroom mode (“Shr” appears in the display). To exit showroom mode, the cooktop must be locked by pressing and holding the key symbol for 5 seconds. After the cooktop is locked, press and hold the melt touch pad for 5 to 7 seconds.
•Check the household fuse or circuit breaker to see if it has been blown or tripped.
•No electricity is being supplied to the cooktop. Have an electrician verify that the cooktop is connected to a proper electrical circuit.
Heating elements do not heat properly.
•Electrical connection is loose. Have an electrician tighten electrical connections.
•Cooktop is not connected to a proper electrical circuit. Have an electrician verify that the proper voltage is being supplied to the cooktop.
Food does not heat properly.
•Improper cookware is being used. Select proper cookware as outlined in the cookware selection guide on the previous page.
Heating elements cycle off when set at full power.
•If the temperature of the
