Xantrex Technology 150 Returning a Product

Returning a Product

You can return a product to the place of purchase or to Xantrex.

To Place of Purchase

If your product requires service, return it to the place of purchase along with a copy of your dated proof of purchase.

To Xantrex

If you are unable to contact your merchant, or the merchant is unable to provide service, contact Xantrex directly.

You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex. Do not return a product to Xantrex without first obtaining an RMA number. When you contact Xantrex to obtain service, be prepared to supply the serial number of your product and its date of purchase as well as information about the installation or use of the inverter.

If you are returning an inverter directly to Xantrex:

1.Obtain an RMA number and a shipping address from Xantrex. Product(s) returned without an RMA number or shipped collect will be refused.

2.Package the inverter safely, preferably using the original packing materials. Include the RMA number, a copy of your dated proof of purchase, a return address where the repaired inverter can be shipped, a contact telephone number, and a brief description of the problem.

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