You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex. Do not return a product to Xantrex without first obtaining an RMA number. When you contact Xantrex to obtain service, be prepared to supply the serial number of your product and its date of purchase as well as information about the installation or use of the unit.
If you are returning a product from the USA or Canada, follow this procedure:
1.Obtain an RMA number and a shipping address from Xantrex. Product(s) returned without an RMAnumber or shipped collect will be refused.
2.Package the unit safely, preferably using the original packing materials. Include the RMA number, a copy of your dated proof of purchase, a return address where the repaired unit can be shipped, a contact telephone number, and a brief description of the problem.
3.Ship the unit to the address provided in Step 1, freight prepaid. Obtaining proof of delivery is recommended.
How Other Laws Apply: This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
22