Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Force Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom | Possible causes | |
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The machine does not start | ● | The door has not been closed. |
| ● | The plug is not properly inserted in the power socket. |
| ● | There is no supply at the socket |
| ● | The main fuse or the fuse in the plug has blown. |
| ● | The selector dial is not correctly positioned. |
| ● | The ON/OFF button has not been depressed. |
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The machine does not fill | ● | Ensure the water taps are open. |
| ● | The filters in the inlet hoses are blocked. |
| ● | The inlet hoses may be squashed or kinked. |
| ● | The door has not been closed. |
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The machine fills then empties | ● | The end of the drain hose is too low. |
immediately | ● | The end of the drain hose is submerged in water. |
| ● | There is no vent in the end of the drain hose. |
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The machine does not empty and/or | ● | The drain hose may be squashed or kinked. |
does not spin | ● | The drain pump may be blocked. |
| ● | The drain hose extension, if fitted, is not correct. Follow the |
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| instructions for connecting to the waste. |
| ● | The drainage system pipes are blocked. |
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| The wash load is unbalanced: redistribute the clothes inside the drum to |
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| allow the machine to spin. |
| ● | A programme which ends with water in tub has been selected. |
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There is water on the floor | ● | Too much detergent or unsuitable detergent has been used (creates too |
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| much foam). |
| ● | Check whether there are any leaks from one of the inlet hose(s) fittings. |
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| It is not always easy to see this as the water runs down the hose; check |
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| to see if it is damp. |
| ● | The drain hose may be damaged or not securely positioned. |
| ● | The detergent dispenser drawer or recess is clogged. |
| ● | The drainage system pipes are blocked. |
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Unsatisfactory washing results | ● | Too little detergent or unsuitable detergent has been used. An |
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| insufficient amount of detergent leaves the laundry looking grey and |
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| causes lime scale to form. |
| ● | Stubborn stains have not been treated prior to washing |
| ● | The correct wash programme has not been selected. |
| ● | Too much laundry has been placed in the drum. |
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The machine vibrates when spinning | ● | The internal packing has not been removed. |
| ● | The machine is in contact with the wall or furniture. |
| ● | The machine is not stable and level (check diagonally). |
| ● | The washing load is badly distributed in the drum. |
| ● | Maybe there is very little laundry in the drum. |
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