Symptom

Possible causes

 

 

 

The door will not open

The programme is still running.

 

The door lock has not yet released (door pilot light on).

 

Water in the tub: the door cannot be opened if water is present in the

 

 

tub.

 

 

 

Spinning starts late or the machine

The electronic unbalance detection device has cut in because the

does not spin

 

laundry is not evenly distributed in the drum. The laundry is

 

 

redistributed by reverse rotation of the drum. This may happen several

 

 

times before the unbalance disappears and normal spinning can resume.

 

 

If, after 10 minutes, the laundry is still not evenly distributed in the

 

 

drum, the machine will not spin. In this case, redistribute the load

 

 

manually and reselect the spin programme.

 

 

 

The machine makes an unusual

The machine is fitted with a type of motor which makes an unusual

noise

 

noise compared with other traditional motors. This new motor ensures a

 

 

softer start and more even distribution of the laundry in the drum when

 

 

spinning, as well as increased stability of the machine.

 

 

 

No water is visible in the drum

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

If after the above checks, there is still a fault, call your local Zanussi Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

SERVICE & SPARE PARTS

If you require an engineer or wish to purchase spare parts contact your local Zanussi Service Force Centre by telephoning:

CUSTOMER CARE

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Zanussi

Zanussi House

Hambridge Road - Newbury - Berkshire - RG14 5EP

Tel 01635 521313

08705 929929

Your telephone call will be routed to the Service Centre covering your post code area.

Further information can be found in the accompanying customer care booklet and also in your telephone directory under “Z”.

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

This information can be found on the rating plate (see picture) or on the guarantee card.

 

Mod

 

Prod. No

P0042

Ser. No

 

19

Page 19
Image 19
Zanussi FJ 1094 G manual Door will not open, Machine makes an unusual, Noise, No water is visible in the drum