Zanussi FJS 1425 W manual Service & Spare Parts, 0870 5, Customer Care, Symptom Possible causes

Symptom	Possible causes
The machine vibrates when spinning	●	The internal packing has not been removed.
	●	The machine is in contact with the wall or furniture.
	●	The machine is not level and stable (check diagonally).
	●	The washing load is badly distributed in the drum.
	●	Maybe there is very little laundry in the drum.
The door will not open	●	The water level is above the bottom edge of the door.
	●	The machine is heating the water.
	●	The drum is turning.
	The door can only be opened when the relevant light has gone out.
Spinning starts late or the machine	●	The electronic unbalance detection device has cut in because the laundry
does not spin		is not evenly distributed in the drum. The laundry is redistributed by
		reverse rotation of the drum. This may happen several times before the
		unbalance disappears and normal spinning can resume. If, after 15
		minutes, the laundry is still not evenly distributed in the drum, the
		machine will not spin. In this case, redistribute the load manually and
		select the spin programme.
The machine makes an unusual	●	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures
		a softer start and more even distribution of the laundry in the drum
		when spinning, as well as increased stability of the machine.
No water is visible in the drum	●	Machines based on modern technology operate very economically
		using very little water without affecting performance.

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages. Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

	Mod
	Prod. No
P0042	Ser. No

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department Zanussi

55-77 High Street Slough Berkshire

SL1 1DZ

Tel 08705 727727*

or visit our website at www.zanussi.co.uk

*calls to this number may be recorded for training purposes.

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