Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom | Possible causes | ||
|
| ||
The tumble dryer does not start | • The door(s) has(have) not been closed. | ||
| • The plug is not properly inserted in the power socket. | ||
| • There is no current at the socket. | ||
| • The main fuse or the fuse in the plug has blown. | ||
| • The selector dial is not set correctly. | ||
| • The water reservoir is full or not properly inserted | ||
| (the pilot light | is on ). | |
| • The Start Button |
| has not been depressed. |
Drying takes too long or laundry is not | • The laundry has not been spun properly. | ||
dry enough. | • The filters and/or the condenser are clogged up. | ||
| • The water reservoir is full. | ||
| • The room temperature is too high. | ||
| • The selected time or sector was not suitable for the | ||
| laundry. |
|
|
| • The low temperature | or cool tumble | |
| function has been selected. | ||
| • There is too much laundry inside the appliance. | ||
| • The dryer is not correctly installed. | ||
If after the above checks, there is still a fault, call your local Service Force Centre.
Service & Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at the address below:
Zanussi Electrolux Electrolux Group (Irl) Ltd Long Mile Road Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate)
5.The purchase date.
Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.
11
