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Service & Spare Parts

In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to
the Service Force Centre covering your post code
area.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at
the address below:
Zanussi Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you
have read the details under the heading “Something
Not Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance
(found on the rating plate)
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
The tumble dryer does not start •The door(s) has (have) not been closed.
•The plug is not properly inserted in the power socket.
•There is no current at the socket.
•The main fuse or the fuse in the plug has blown.
•The selector dial is not set correctly.
•The water reservoir is full or not properly inserted
(the pilot light is on ).
•The Start Button has not been depressed.
Drying takes too long or laundry is not
dry enough.
•The laundry has not been spun properly.
•The filters and/or the condenser are clogged up.
•The water reservoir is full.
•The room temperature is too high.
•The selected time or drying cycle was not suitable
for the laundry.
•The low temperature button has been pressed.
•There is too much laundry inside the appliance.
•The dryer is not correctly installed.
Something Not Working
Symptom Possible causes
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT:if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
If after the above checks, there is still a fault, call your local Service Force Centre.
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