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The tumble dryer does not start •The door has not been closed.
•The plug is not properly inserted in the power
socket.
•There is no current at the socket.
•The main fuse or the fuse in the plug has blown.
•A drying time has not been selected.
•The Start Button has not been depressed.
Drying takes too long or laundry is not
dry enough. •The laundry has not been spun properly.
•The filters are clogged up.
•The room temperature is too high.
•The selected time or drying cycle was not suitable
for the laundry.
•The low temperature button has been pressed.
•There is too much laundry
inside the appliance.
Something Not Working

Symptom Possible causes

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT:if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.

Service & Spare Parts

In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to
the Service Force Centre covering your post code
area.
For the address of your local Service Force Centre
and further information about Service Force, please
visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you
have read the details under the heading “Something
Not Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance
(found on the rating plate - see picture on page 5).
5. The purchase date
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
To buy accessories, consumables and spare parts at
our online shop please visit: http://www.zanussi-
electrolux.co.uk

Customer Care

For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Zanussi Electrolux
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel 08705 727727*
or visit our website at www.zanussi-electrolux.co.uk
* calls to this number may be recorded for training
purposes.
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