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7. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem
with its operation, please read the following sections before calling the After Sales service.
Symptom Cause
The washing machine will not start or will not fill: •the washing machine is not correctly connected, the elec-
trical installation is not working,
•the cover of your washing machine and the drum flaps are
not correctly closed,
•you did not control the program start correctly,
•there is a power failure,
•the water supply is closed off,
•the water tap is closed,
•the water inlet is blocked.
The washing machine fills up but empties again
immediately: •the drain siphon is attached too low (see installation sec-
tion).
The washing machine will not spin or will not
empty: •the drain pipe is blocked or kinked,
•the drain filter is blocked,
•the anti-unbalance mass safety device has tripped; bad
distribution of washing in the drum,
•the «Drain» program or the «Rinse hold» option is selected,
•the height of the drain siphon is wrong.
There is water on the floor around the washing
machine: •excess detergent has made too much foam that over-
flowed,
•the detergent is not suitable for washing machine,
•the drain siphon is not hooked on properly,
•the drain filter was not put back into place,
•the water inlet pipe is leaking.
Washing results are not satisfactory: •the detergent is not suitable for machine washing,
•there is too much washing in the drum,
•the washing program is not appropriate,
•there is not enough detergent.
The machine is vibrating or noisy: •not all the packing was removed from the machine (see
unpacking section),
•the washing machine is not leveled and properly packed,
•the washing machine is too close to the wall or furniture,
•the washing is not well distributed in the drum,
•the load is not sufficient.
The washing cycle is much too long : •the water inlet is blocked,
•there was a power supply failure or the water was cut off,
•the motor temperature safety device tripped,
•the water inlet temperature is lower than normal,
•the foam detection safety system tripped (too much deter-
gent) and the washing machine evacuated the foam,
•the anti-unbalance mass safety device tripped, an additio-
nal phase was added to distribute the washing in the drum
better.
The washing machine stops during a washing cy-
cle : •the water or electricity supply is defective,
•a rinse hold was programmed.
The cover does not open during the cycle : •the «IMMEDIATE OPENING»* light is off,
•the temperature of the washing water is too high.
•the cover cannot open until 1 to 2 minutes after the
washing machine has stopped*.