Service and Spare Parts
If you require spare parts or an engineer contact your local Service Force Centre by telephoning:
For further details, please see the accompanying Customer Care Booklet.
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Zanussi appliance, contact our Customer Relations Department by letter or telephone as follows:
Customer Care Department
Zanussi House
Hambridge Rd.
Newbury
Berks RG14 5EP
Tel: 01635 - 521313
Peace of Mind for Twenty Four Months
ZANUSSI GUARANTEE CONDITIONS
This guarantee is in addition to your statutory and other legal rights
We, Zanussi Ltd., undertake that, if, within twenty four months of the date of the purchase, this ZANUSSI appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option, repair or replace the same FREE OF ANY CHARGE for labour, materials or carriage on condition that:
*The appliance has been correctly installed and used on the electricity supply stated on the rating plate.
*The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer's operating and maintenance instructions.
*The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
All service work under this guarantee must be undertaken by a Zanussi Service Force Centre.
Home visits are made between 8.30 am and 5.30 pm Monday to Friday.
Visits may be available outside these hours in which case a premium will be charged.
Any appliance or defective part replaced shall become our property.
EXCLUSIONS
This guarantee does not cover:
*Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
*Costs incurred for calls to put right machines improperly installed or calls to machines outside the UK and the Republic of Ireland.
*Appliances found to be in use within a commercial or similar environment, plus those which are subject to rental agreements.
*Products of Zanussi manufacture which are NOT marketed by Zanussi Ltd.
*EEC Countries - The standard guarantee is applicable but subject to the owner's responsibility and cost to ensure the appliance meets the standards set by the country to which the product is taken. The Zanussi Company in the country concerned will be pleased to advise further. Sight of your purchase receipt will be required by them.
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