Zanussi ZERB 3120 manual Service and Spare Parts, Customer Care Department

This is due to the air temperature within the refrigerator compartment being maintained at 6°C or under thus not calling the thermostat to energise the compressor .

During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the frozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will defrost .

If, after the above checks, there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service call

SERVICE AND SPARE PARTS

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:-

0 8 7 0 5 9 2 9 9 2 9

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk

For Customer Service in Ireland please

contact us at the address below:

Zanussi-Electrolux

Electrolux Group (Irl) Ltd

Long Mile Road

Dublin 12

Republic of Ireland

Telephone : +353 (0)1 4090751

Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not Working?

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of the fault

4.The model and serial number of the appliance (found on the rating plate)

5.The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls.

CUSTOMER CARE DEPARTMENT

For general enquiries concerning your Zanussi-Electrolux appliance or for further information on Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.zanussi-electrolux.co.uk

Customer Care Department

Zanussi-Electrolux Major Appliances

Addington Way

Luton

Bedfordshire

LU4 9QQ

Tel: 08705 727 727 (*)

* calls to this number may be recorded for training purposes.

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