GUARANTEE CONDITIONS & SERVICE
ELECTROLUX STANDARD GUARANTEE CONDITIONS (7)
This guarantee is in addition to your statutory and other legal rights which will not be excluded or in any way diminished by the return of this guarantee card.
We, Electrolux Ltd., undertake that if within twelve months of the date of the purchase, this ELECTROLUX appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, the company will, at its option repair or replace the same FREE OF ANY CHARGE for labour, materials or carriage on condition that:
The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
The appliance has been used for normal domestic purposes only, and in accordance with the
manufacturer’s operating and maintenance instructions.
The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
The appliance is still in the possession of the original purchaser.
All service work under this guarantee must be undertaken by a Electrolux Service Force Centre.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged.
Any appliance or defective part replaced shall become the property of this company.
EXCLUSIONS
This guarantee does not cover:
Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
Costs incurred for calls to put right machines improperly installed or calls to machines outside the United Kingdom.
Appliances found to be in use within a commercial environment, plus those which are the subject of rental agreements.
Products of Electrolux manufacture which are NOT marketed by Electrolux Ltd.
EEC Countries - the standard guarantee is applicable but is subject to the owner’s responsibility and cost to ensure the appliance meets the standards set by the country to which the product is taken. The Electrolux Company in the country concerned will be pleased to advise further. Sight of your purchase receipt will be required by them.
SERVICE AND SPARE PARTS
In the event of your appliance requiring service, or if you wish to purchase spare parts please contact your local Electrolux Service Force Centre by telephoning:
0870 5 929929
Your call will be routed the Service Force Centre covering your post code area.
For service in the Republic of Ireland contact Electrolux Long Mile Road
Dublin 12
Telephone: 01 4090752.
Before calling out an engineer, please ensure you have read the details under the heading 'Something Not Working?'.
When you contact the Service Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of the fault
4.The model and serial number of the appliance (found on the rating plate)
5.The purchase date
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products, you are invited to contact our Customer Care Department by letter or telephone as follows:
Customer Care Department
Electrolux
101 Dakley Road
Luton
Beds
LU4 9RJ
Tel: 08705 950950 calls to this number may be recorded for training purposes.
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