P310
i
Plastic Card printer
Card
Printer
Solutions
General information
Getting started
Operation
Cleaning
Specifications
Appendix A
Appendix B
Troubleshooting
Printing a card
Appendix C
24
Ribbon Errors: Check that the print ribbon has not 'run out'. Lock and then
unlock the print head assembly; this resynchronises the ribbon
automatically. When using a color ribbon, it should advance automatically
so that the leading edge of the Yellow panel is beneath the print head.
Ensure that the correct ribbon type has been specified in the Windows
driver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment
has been set-up correctly to allow one card to feed.
Magnetic Encoding Errors: Check that the cards are inserted correctly in the
printer. Ensure that the cards are low or high coercivity as required, and are
set-up correctly in the printer driver (Appendix A).
Cleaning Alert: The printer has counted the number of cards printed and
has automatically flagged that a cleaning routine needs to be carried out.
CARDS HAVE ‘SCRATCH LINES’
MISSING PRINTING
Incorrect rolled ribon
Dust
Print Head
There are non-printed horizontal
lines (white) on card surfaces.
POOR PRINTING QUALITY
Dust on the print head.
Contrast & Intensty values for P310i:
Printing shows very pale or
inconsistent results.
PRINTING HAS VOIDS
Dust inside printer
Contamination on card surfaces
Small pots on the printed card with
a non-printed area or a different
printed color.
1. In correct position of ribbon. Check
ribbon is properly rolled onto the
ribbon core and there are no pleats.
2. There may be dust on the print head
(see Chapter 4 - Cleaning).
3. An element on the print headmay be
scratched or burnt. Contact technical
support for print head replacement
information.
1. There may be dust or embedded
contaminations on elements of the
print head (see Chapter 4 - Cleaning).
2. Contrast and/or intensity colors for
P310imay be set to high values for
P310iin software or with
programming.
1. This may be caused by dust inside the
printer and/or a dirty Cleaning Roller
Assembly (see Chapter 4 - Cleaning).
2. This may be caused by contamination
on the card surface. Check that cards
are stored in a dust free environment.