TROUBLESHOOTING
Self Test:
Perform the self test as described in the Controls sec- tion. Unit should print a line of interlocking “x” characters to insure all elements of the print head are working, print out the version of software loaded in the printer and then print two reports. The first report indicates model, ROM version, serial number, baud rate, etc. The second report contains application information. If no second report appears, there is no application loaded.
Troubleshooting Guide
No power
• Check battery, recharge or replace as necessary.
Media does not feed:
• Be sure media compartment cover is closed and latched.
Poor or faded print:
•Clean print head.
•Check/replace battery.
•Check quality of media.
Partial/missing print:
•Check media alignment
•Clean print head.
•Verify media compartment cover is closed and latched
Prints illegible characters:
• Check baud rate.
No print:
•Check baud rate
•Replace battery
•Check cable connection to terminal
•Wireless units: verify communication link between printer and terminal
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