Zebra Technologies R2844-Z Troubleshooting

Troubleshooting

Resolutions

1. The printer is not receiving power.

■Have you turned on the printer power?

■Check power connections from the wall outlet to the power supply, and

from the power supply to the printer.

2. The printer is on and in an idle state.

■No action necessary.

980476-001A 61

What the Status Light is Telling You

Status LED

Condition and Color Printer

Status For a Resolution,

Refer to number:

Off Off 1

Solid Green On 2

Flashing Yellow Stopped 3

Flashing Green Normal Operation 4

Flashing Red Stopped 5

Double Flashing Green Paused 6

Solid Yellow Various 7

Alternately Flashing Green and Red Needs Service 8

Contents

Main Page Proprietary Statement 980476-001A iii Product Improvements FCC Compliance Statement Industry Canada Statement Liability Disclaimer Page Contents Page Page Page Introduction Hello! Page Page Page Page Reporting Damage Related Documentation Getting Started Modes of Printing Attaching Power Supply Loading Roll Media Placing the Roll in the Media Compartment Adjusting the Guides Using the Optional Media Adapter Plates Loading Ribbon Install the Ribbon Supply Roll Install the Take-Up Core Attach and Tighten the Ribbon Operator Controls Printing a Test Label FIRMWARE IN THIS PRINTER IS COPYRIGHTED 980476-001A 15 Zebra Technologies ZTC R2844-Z-200dpi PRINTER CONFIGURATION Hooking Up the Printer and Computer Interface Cable Requirements USB Interface Requirements Page Communicating with the Printer Serial Communications Autobaud ^SC Command Defaulting the Serial Parameters Adjusting the Print Width Adjusting the Print Quality Operation & Options Thermal Printing Page Printing in Peel-Mode Printing on Fan-Fold Media RFID Guidelines Page Print Quality Over the Transponder Supported Transponders Transmission and Identification Standards ISO-15693 Electronic Product Code (EPC) Manufacturers and Brands Page Philips ICode Transponders 980476-001A 33 Inside Technologies Picotag Transponders Infineon Technologies my-d vicinity Transponders 980476-001A 35 ZPL II Commands for RFID ^WT Write Tag Page Page ^RS RFID Setup Page ^RI RFID Get Tag ID Page ^RE Enable/Disable Electronic Article Surveillance Bit RFID Programming Examples Sending ZPL Commands to the Printer Page Handling Voided Transponders 980476-001A 49 Topof label 800 dot rows Start of RFID operation Bottom of label Page 980476-001A 51 Page Maintenance Cleaning 980476-001A 53 When you clean the printer, use one or more of the following supplies that best suits your needs: CLEANING SUPPLIES Print Head Considerations Media Path Considerations Cleaning Card Considerations Platen Considerations Lubrication Replacing the Platen Removal Assembly Replacing the Print Head Thermal-Transfer TLP Model Removal Assembly Page Troubleshooting Resolutions 1. The printer is not receiving power. from the power supply to the printer. 2. The printer is on and in an idle state. Page Page Print Quality Problems No print on the label. The printed image does not look right. There are long tracks of missing print (blank vertical lines) on several labels. The ribbon sensor settings did not print. The printing does not start at the top of the label, or misprinting of one to three labels. A label format was sent to, but not recognized by, the printer. RFID Symptoms External reader cannot confirm RFID tags are programmed. VOID messages are printed across media. Nothing is printed. Manual Calibration Troubleshooting Tests Printing a Configuration Label FIRMWAREIN THIS PRINTER IS COPYRIGHTED Recalibration 68 980476-001A Page Feed Button Modes Power Off Mode (Communications Diagnostics Mode) Power On Modes Flash Sequence Action 70 980476-001A Appendix Interfaces Universal Serial Bus (USB) Connector Pin Signal Parallel Interface Technical Information The maximum current available through the interface port is not to exceed a total of 0.75 amps. 72 980476-001A Page Serial (RS-232) Connector 980476-001A 75 Connecting the Printer to a DTE Device to Printer to DCE Device to Printer to DTE Device (PC)