Troubleshooting Checklist

Troubleshooting Checklist

No picture &

No sound

Picture OK &

No sound

The remote control

doesn’t work

Picture appears slowly

after switching on

No or poor color or poor picture

Horizontal/vertical bars

or picture shaking

No output from one of

the speakers

Unusual sound from

inside the TV

Check whether the TV is turned on.

Is the power cord inserted into wall power outlet?

Test the wall power outlet, plug another product’s power cord into the outlet where the TV’s power cord was plugged in.

Press the VOLUME (D / E) button.

Sound muted? Press MUTE button.

Check to see if there is any object between the TV and the remote control causing obstruction.

Are batteries installed with correct polarity (+ to +, - to -)? (Refer to p.9)

Correct remote operating mode set: TV, VCR etc.?

Install new batteries. (Refer to p.9)

This is normal, the image is muted during the TV startup process. Please contact your service center, if the picture has not appeared after five minutes.

Select Color in the Video menu and press the G button. (Refer to p.26)

Keep a sufficient distance between the TV and the VCR.

Activate any function to restore the brightness of the picture.

(If still picture is on the screen for more than 5 minutes, the screen gets dark.)

Check for local interference such as an electrical appliance or power tool.

Adjust Balance in the AUDIO menu. (Refer to p.27)

A change in ambient humidity or temperature may result in an unusual noise when the plasma display is turned on or off and does not indicate a fault with the TV.

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Owner’s Manual 55

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Zenith Z42PX21D, Z42PX2D warranty Troubleshooting Checklist