Prestige 2302R Series

5 Troubleshooting

 

 

PROBLEM

CORRECTIVE ACTION

None of the LEDs turn

Make sure that you have the correct power adaptor connected to the Prestige and an

on when you connect

appropriate power source. Make sure that the power source is turned on. Check all cable

the Prestige’s power.

connections.

 

If the LEDs still do not turn on, you may have a hardware problem. In this case, you

 

should contact your local vendor.

 

 

Cannot access the

Check the cable connection from your computer to the Prestige.

Prestige from my

Make sure your computer’s IP address is in the same subnet as the Prestige’s IP address

computer.

(see Section 5.1 on page 12).

 

Make sure your computer’s Ethernet adapter is installed and functioning properly.

 

 

Cannot access the

If the Prestige’s IP address has changed, then enter the new one as the URL.

web configurator.

Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later with JavaScript

 

enabled.

 

Make sure you enter the password correctly (the field is case sensitive).

 

If you’ve changed the Prestige’s password and forgotten it, use the RESET button. Press

 

the button in for about 10 seconds (or until the PWR LED starts to blink), then release it.

 

It returns the Prestige to the factory defaults (password is 1234, LAN IP address

 

192.168.1.1 etc.; see your User’s Guide for details).

 

 

Cannot access the

Verify the Internet connection settings in the wizard. Make sure you entered the correct

Internet.

user name and password if you are using PPPoE.

 

 

There is no dial tone.

Check the telephone connections.

 

You can test the telephone wire by using it to connect a telephone to a regular telephone

 

outlet and checking for a dial tone.

 

 

I can’t make calls.

Make sure you have the wizard screens properly configured.

 

You can also check the Prestige’s IP addresses and VoIP status in the Maintenance

 

Status screen.

 

 

5.1 Set Up Your Computer’s IP Address

This section shows you how to set your Windows NT/2000/XP computer to automatically get an IP address. This ensures that your computer can with your Prestige. Refer to your User’s Guide for detailed IP address configuration for other Windows and Macintosh computer operating systems.

1In Windows XP, click start, Control Panel. In Windows 2000/NT, click Start, Settings, Control Panel.

2In Windows XP, click Network Connections. In Windows 2000/NT, click Network and Dial-up Connections.

3Right-clickLocal Area Connection and then click Properties.

4Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and click Properties.

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