ZyXEL Communications 2 Troubleshooting, Test Your Internet Connection

ZyWALL 2

WAN IP Address Assignment Select Get automatically from ISP if your ISP did not assign you a fixed IP address. Select Use fixed IP address if the ISP assigned a fixed IP address and then enter your IP address and subnet mask in the next two fields. Enter the gateway IP address in this field (if provided) when you select Use Fixed IP Address.

DNS Server Assignment

Select Get automatically from ISP if your ISP does not give you DNS server addresses.

If you selected the Use fixed IP address – Primary/Secondary DNS Server option, enter the provided DNS addresses in these fields.

WAN MAC Address

Select Factory Default to use the factory assigned default MAC address. Alternatively, select Spoof this Computer's MAC address - IP Address and enter the IP address of the computer on the LAN whose MAC address you are cloning.

Test Your Internet Connection

Launch your web browser and navigate to www.zyxel.com. You don’t need a dial-up program such as Dial Up Networking. Internet access is just the beginning. Refer to the User’s Guide for more detailed information on the complete range of ZyWALL features.

		Troubleshooting
	PROBLEM	CORRECTIVE ACTION

	None of the	Make sure that you have the correct power adapter connected to the ZyWALL and plugged in to an
	LEDs turn on	appropriate power source. Check all cable connections.
	when you turn	If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact
	on the ZyWALL.
	on the ZyWALL.	your local vendor.
		your local vendor.

	Cannot access	Check the cable connection between the ZyWALL and your computer or hub. Refer to the Rear Panel
	the ZyWALL	section for details.
	from the LAN.	Ping the ZyWALL from a LAN computer. Make sure your computer Ethernet card is installed and

		functioning properly.

	Cannot ping any	If the LAN LEDs are off, check the cable connections between the ZyWALL and your LAN computers.
	computer on the	Verify that the IP address and subnet mask of the ZyWALL and the LAN computers are in the same
	LAN.
	LAN.	IP address range.
		IP address range.