Prestige 304 Broadband Sharing Gateway with 4-Port Switch

 

Troubleshooting

PROBLEM

CORRECTIVE ACTION

None of the

Make sure that you have the correct 5 VDC power adapter connected

LEDs turn on

to the Prestige and plugged in to an appropriate power source.

when you turn

If the error persists, you may have a hardware problem. In this case,

on the

you should contact your vendor.

Prestige.

 

 

 

Cannot

Check your Ethernet cable type and connections. Refer to the Rear

access the

Panel and Connections section for details.

Prestige from

Make sure your NIC (Network Interface Card) is installed and

the LAN.

functioning properly.

 

 

 

Cannot ping

If all of the 10/100M LAN LEDs are off, check the cables between the

any computer

Prestige and your computer or hub.

on the LAN.

Verify that the IP address and the subnet mask of the Prestige and the

 

 

computers are on the same subnet.

 

 

 

The WAN IP is provided after the ISP verifies the MAC address, host

 

name or user ID.

 

Find out the verification method used by your ISP and configure the

 

corresponding fields.

 

 

 

If the ISP checks the WAN MAC Address, click MAINTENANCE and

 

then DHCP Table to display the Prestige's WAN MAC address. Send

Cannot get a

it to the ISP.

If the ISP does not allow you to use a new MAC, click ADVANCED,

WAN IP

address from

WAN and then the MAC tab. Clone the MAC from the LAN as the

the ISP.

WAN. ZyXEL recommends that you configure this menu even if your

 

ISP presently does not require MAC address authentication.

 

If the ISP checks the host name, enter your computer’s name (refer to

 

the Wizard Setup section in the User’s Guide) in the System Name

 

field in the first screen of the WIZARD SETUP.

 

If the ISP checks the user ID, click ADVANCED, WAN and the ISP

 

tab. Check your service type, user name, and password.

 

Check the Prestige’s connection to the cable/xDSL device.

Cannot

Check whether your cable/xDSL device requires a crossover or

access the

straight-through Ethernet cable.

Internet.

 

Click ADVANCED and then WAN and verify your settings.

 

 

 

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