Prestige 304 Broadband Sharing Gateway with
| Troubleshooting | |
PROBLEM | CORRECTIVE ACTION | |
None of the | Make sure that you have the correct 5 VDC power adapter connected | |
LEDs turn on | to the Prestige and plugged in to an appropriate power source. | |
when you turn | If the error persists, you may have a hardware problem. In this case, | |
on the | ||
you should contact your vendor. | ||
Prestige. | ||
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Cannot | Check your Ethernet cable type and connections. Refer to the Rear | |
access the | Panel and Connections section for details. | |
Prestige from | Make sure your NIC (Network Interface Card) is installed and | |
the LAN. | ||
functioning properly. | ||
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Cannot ping | If all of the 10/100M LAN LEDs are off, check the cables between the | |
any computer | Prestige and your computer or hub. | |
on the LAN. | Verify that the IP address and the subnet mask of the Prestige and the | |
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| computers are on the same subnet. | |
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| The WAN IP is provided after the ISP verifies the MAC address, host | |
| name or user ID. | |
| Find out the verification method used by your ISP and configure the | |
| corresponding fields. | |
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| If the ISP checks the WAN MAC Address, click MAINTENANCE and | |
| then DHCP Table to display the Prestige's WAN MAC address. Send | |
Cannot get a | it to the ISP. | |
If the ISP does not allow you to use a new MAC, click ADVANCED, | ||
WAN IP | ||
address from | WAN and then the MAC tab. Clone the MAC from the LAN as the | |
the ISP. | WAN. ZyXEL recommends that you configure this menu even if your | |
| ISP presently does not require MAC address authentication. | |
| If the ISP checks the host name, enter your computer’s name (refer to | |
| the Wizard Setup section in the User’s Guide) in the System Name | |
| field in the first screen of the WIZARD SETUP. | |
| If the ISP checks the user ID, click ADVANCED, WAN and the ISP | |
| tab. Check your service type, user name, and password. | |
| Check the Prestige’s connection to the cable/xDSL device. | |
Cannot | Check whether your cable/xDSL device requires a crossover or | |
access the | ||
Internet. |
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Click ADVANCED and then WAN and verify your settings. | ||
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