| Troubleshooting | ||
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PROBLEM |
| CORRECTIVE ACTION | |
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The PWR/SYS LEDs | Make sure the Prestige’s power adaptor is connected to the Prestige and plugged into an appropriate | ||
are off. | power source. Check that the Prestige and the power source are both turned on. | ||
| Turn the Prestige off and on. If the error persists, you may have a hardware problem. In this case, | ||
| you should contact your vendor. | ||
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The LAN LED won’t | Check the cable connection to the Prestige LAN port. | ||
turn on. | Make sure your computer network card is working properly. | ||
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The DSL LED is off. | Check the connection between the Prestige DSL port and the wall jack. | ||
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I cannot access the | The default SMT password is “1234”. If you have changed the password and have now forgotten it, | ||
SMT menu. | you will need to reset the Prestige or upload the default configuration file (see User’s Guide). | ||
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I cannot access the | Check that your computer IP address and the Prestige IP address are on the same subnet. | ||
web configurator. | If you changed the Prestige default LAN IP address then enter the new one as the URL. | ||
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| Make sure you enter the correct user name and password. The default user name is “admin” and the | ||
| default password is “1234”. If you forgot your password, you have to reset the Prestige. See the | ||
| User’s Guide. | ||
I cannot ping any | If the 10/100M LAN LED is off, check the cables between the Prestige and your computer or hub. | ||
computer on the LAN. | Check the TCP/IP configuration on your computer. Make sure that the IP address and the subnet | ||
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| mask of the Prestige and the computers are on the same subnet. | ||
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I cannot access the | Make sure the Prestige is turned on and connected to the network. | ||
Internet. | If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone wall jack. | ||
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| Make sure you entered your user name correctly. Your user name may be | ||
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