Chapter 3 Troubleshooting

Table 12 Local Server Troubleshooting

STEPS

CORRECTIVE ACTION

 

 

1Refer to Section 3.2 on page 30 to make sure that the subscriber is able to transmit to the line card.

2Make sure the computer behind the DSL device has the correct gateway IP address configured.

3Check the VLAN configuration (refer to the MSC User’s Guide).

4Check the cable and connections between the line card and the local server.

5Try to access another local server.

If data can be transmitted to a different local server, the local server that could not be accessed may have a problem.

3.4Data Rate

The SYNC-rate is not the same as the configured rate.

Table 13 SYNC-rate Troubleshooting

STEPS

CORRECTIVE ACTION

 

 

1Connect the DSL modem or router directly to the DSL port using a different telephone wire.

2If the rates match, the quality of the telephone wiring that connects the subscriber to the DSL port may be limiting the speed to a certain rate.

If they do not match when a good wire is used, contact the distributor.

3.5Management and Configuration

The line card is not manageable.

The line card always uses the default configuration. Any changes you made to the line card are stored on the MSC. By default, the MSC is allowed to manage every line card. Use the lcman show command on the MSC to see a line card’s connection status. If you still cannot manage the line card from the MSC, the line card’s configuration file may be damaged or the firmware may be old, you may need to restore the default configuration file or upload new firmware using the line card’s console port.

 

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ALC1248G User’s Guide