ZyXEL Communications P-660R-Tx v2 Series

P-660R-Tx v2 Series User’s Guide

128 Chapter 13 Troubleshooting

Contents

Main P-660R-Tx v2 Series ADSL2+ Access Router Users Guide DEFAULT LOGIN Copyright Disclaimer Trademarks Certifications Federal Communications Commission (FCC) Interference Statement Notice 1 Viewing Certifications Safety Warnings ZyXEL Limited Warranty Note Customer Support Page Page Page Page Page Table of Contents Chapter 4 Password Setup51 Chapter 5 LAN Setup53 Chapter 6 WAN Setup61 Page Chapter 11 Universal Plug-and-Play (UPnP)91 Chapter 12 Maintenance103 Chapter 13 Troubleshooting117 Page Page List of Figures Page Page Page List of Tables Page Preface About This User's Guide Syntax Conventions Related Documentation User Guide Feedback Graphics Icons Key CHAPTER 1 Getting To Know Your ZyXEL Device 1.1 Introducing the ZyXEL Device 1.1.1 Features of the ZyXEL Device High Speed Internet Access Zero Configuration Internet Access Any IP Traffic Redirect Universal Plug and Play (UPnP) PPPoE Support (RFC2516) Page Networking Compatibility Multiplexing Encapsulation Network Management 1.2 Applications for the ZyXEL Device 1.2.1 Internet Access 1.2.2 LAN to LAN Application 1.3 ZyXEL Device Hardware Installation and Connection Chapter 1 Getting To Know Your ZyXEL Device 33 1.4 Front Panel LEDs The following table describes the LEDs on the front panel. Table 2 Front Panel LED Description Page CHAPTER 2 Introducing the Web Configurator 2.1 Web Configurator Overview 2.1.1 Accessing the ZyXEL Device Web Configurator 2.2 Resetting the ZyXEL Device 2.2.1 Using the Reset Button 2.3 Navigating the ZyXEL Device Web Configurator 38 Chapter 2 Introducing the Web Configurator Table 3 Web Configurator Screens Summary (continued) CHAPTER 3 Wizard Setup 3.1 Introduction 3.1.1 Encapsulation 3.1.1.1 ENET ENCAP 3.1.2 Multiplexing 3.1.2.1 VC-based Multiplexing 3.1.2.2 LLC-based Multiplexing 3.1.3 VPI and VCI 3.1.4 Internet Access Wizard Setup: First Screen 3.2 IP Address and Subnet Mask 3.2.1 IP Address Assignment 3.2.1.1 IP Assignment with PPPoA or PPPoE Encapsulation 3.2.1.2 IP Assignment with RFC 1483 Encapsulation 3.2.1.3 IP Assignment with ENET ENCAP Encapsulation 3.2.1.4 Private IP Addresses 3.2.2 Nailed-Up Connection (PPP) 3.2.3 NAT 3.2.4 Internet Access Wizard Setup: Second Screen 44 Chapter 3 Wizard Setup Figure 7 Internet Connection with PPPoE ZyXEL Device Page 46 Chapter 3 Wizard Setup Figure 10 Internet Connection with PPPoA Table 7 Internet Connection with ENET ENCAP 3.2.5 DHCP Setup 3.2.5.1 IP Pool Setup 3.2.6 Internet Access Wizard Setup: Third Screen Page Chapter 3 Wizard Setup 49 Figure 12 Internet Access Wizard Setup: LAN Configuration Table 9 Internet Access Wizard Setup: LAN Configuration 3.2.7 Internet Access Wizard Setup: Connection Test 3.2.7.1 Test Your Internet Connection CHAPTER 4 Password Setup 4.1 Password Overview 4.1.1 Configuring Password Page CHAPTER 5 LAN Setup 5.1 LAN Overview 5.1.1 5.2 DNS Server Address 5.3 DNS Server Address Assignment 5.4 LAN TCP/IP 5.4.1 Factory LAN Defaults 5.4.2 IP Address and Subnet Mask 5.4.3 RIP Setup 5.4.4 Multicast 5.5 Any IP 5.5.1 How Any IP Works 5.6 Configuring LAN Chapter 5 LAN Setup 59 Table 11 LAN Setup (continued) Page CHAPTER 6 WAN Setup 6.1 WAN Overview 6.2 Metric 6.3 PPPoE Encapsulation 6.4 Traffic Shaping 6.5 Zero Configuration Internet Access 6.6 Configuring WAN Setup Page Chapter 6 WAN Setup 65 Table 12 WAN Setup (continued) 66 Chapter 6 WAN Setup 6.7 Traffic Redirect Table 12 WAN Setup (continued) 6.8 Configuring WAN Backup 68 Chapter 6 WAN Setup Figure 22 WAN Backup Table 13 WAN Backup Chapter 6 WAN Setup 69 Note: If you activate traffic redirect, you must configure at least one Check WAN IP Address. Table 13 WAN Backup (continued) Page CHAPTER 7 Network Address Translation (NAT) Screens 7.1 NAT Overview 7.1.1 NAT Definitions 7.1.2 What NAT Does 7.1.3 How NAT Works Page 7.2 SUA (Single User Account) Versus NAT 7.3 SUA Server 7.3.1 Default Server IP Address 7.3.2 Port Forwarding: Services and Port Numbers 7.3.3 Configuring Servers Behind SUA (Example) 7.4 Selecting the NAT Mode 7.5 Configuring SUA Server Page 7.6 Configuring Address Mapping 7.7 Editing an Address Mapping Rule Chapter 7 Network Address Translation (NAT) Screens 81 Table 20 Address Mapping Rule Edit Page CHAPTER 8 Dynamic DNS Setup 8.1 Dynamic DNS 8.1.1 DYNDNS Wildcard 8.2 Configuring Dynamic DNS Page CHAPTER 9 Time and Date 9.1 Configuring Time and Date 86 Chapter 9 Time and Date Table 22 Time and Date CHAPTER 10 Remote Management Configuration 10.1 Remote Management Overview 10.1.1 Remote Management Limitations Page Page Page CHAPTER 11 Universal Plug-and-Play (UPnP) 11.1 Introducing Universal Plug and Play 11.1.1 How do I know if I'm using UPnP? 11.1.2 NAT Traversal 11.2 UPnP and ZyXEL 11.2.1 Configuring UPnP 11.3 Installing UPnP in Windows Example Page Page Page 11.4 Using UPnP in Windows XP Example Page Page Page Page Page CHAPTER 12 Maintenance The following table describes the fields in this screen. 12.2.1 System Statistics 12.3 DHCP Table Screen 12.4 Any IP Table Screen 12.5 Diagnostic Screens 12.5.1 Diagnostic General Screen 12.5.2 Diagnostic DSL Line Screen Click Diagnostic and then DSL Line to open the screen shown next. 12.6 Firmware Screen Page 12.7 Configuration Screen 12.7.1 Backup Configuration 12.7.2 Restore Configuration 12.7.3 Back to Factory Defaults Page Page Chapter 13 Troubleshooting 117 CHAPTER 13 Troubleshooting 13.2 Problems with the LAN LED This chapter covers potential problems and the corresponding remedies. 13.1 Problems Starting Up the ZyXEL Device 13.3 Problems with the Password 13.4 Problems with the DSL LED 13.5 Problems with the LAN Interface Table 36 Troubleshooting the Password Table 37 Troubleshooting the DSL LED 13.6 Problems with the WAN Interface 13.7 Problems with Internet Access 13.8 Problems with Remote Management Table 39 Troubleshooting the WAN Interface Table 40 Troubleshooting Internet Access 13.9 Problems with the Web Configurator 13.9.1 Pop-up Windows, JavaScripts and Java Permissions 13.9.1.1 Internet Explorer Pop-up Blockers Page Page Page Page Page Page Page Page 129 APPENDIX A Product Specifications See also the Introduction chapter for a general overview of the key features. Specification Tables Table 43 Device 130 Table 44 Firmware Page Page APPENDIX B Setting up Your Computers IP Address Windows 95/98/Me Installing Components Configuring Windows 2000/NT/XP Page Page Page Page Macintosh OS 8/9 Page Macintosh OS X Linux Using the K Desktop Environment (KDE) Using Configuration Files Page Enter ifconfig in a terminal screen to check your TCP/IP properties. APPENDIX C IP Addresses and Subnetting Introduction to IP Addresses IP Address Classes and Hosts IP Address Classes and Network ID Subnet Masks Subnetting Example: Two Subnets Example: Four Subnets 154 Example Eight Subnets Similarly use a 27-bit mask to create eight subnets (000, 001, 010, 011, 100, 101, 110 and 111). Table 53 Subnet 2 Table 54 Subnet 3 Table 55 Subnet 4 Subnetting With Class A and Class B Networks. 156 The following table is a summary for class B subnet planning. Table 58 Class B Subnet Planning APPENDIX D Splitters and Microfilters Connecting a POTS Splitter Telephone Microfilters ZyXEL Device With ISDN Page Page APPENDIX E Command Interpreter Command Syntax Command Usage Page 163 APPENDIX F Log Descriptions This appendix provides descriptions of example log messages. Table 59 System Maintenance Logs 164 Table 60 System Error Logs Table 61 Packet Filter Logs Table 62 CDR Logs Table 59 System Maintenance Logs (continued) 165 Table 63 PPP Logs Table 64 ICMP Notes Page APPENDIX G PPPoE PPPoE in Action Benefits of PPPoE Traditional Dial-up Scenario How PPPoE Works ZyXEL Device as a PPPoE Client APPENDIX H Virtual Circuit Topology Page Index 171 Index A B C D E F G Index 173 H I L M 174 Index N P R Index 175 S T 176 Index U V W Z