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ZyXEL Communications Prestige 630 Troubleshooting, Table 5-1Troubleshooting

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			Prestige 630 ADSL USB Modem
			Chapter 5
			Troubleshooting
		This chapter covers potential problems and the possible solutions.
			Table 5-1 Troubleshooting

	PROBLEM		CORRECTIVE ACTION

	None of the LEDs turn on when		Make sure your computer is turned on.
	I start the modem.		Check the USB cable connections between the modem and your
			Check the USB cable connections between the modem and your
			computer.
			Make sure you can open the CSA interface (refer to Chapter 3 for
			details. Install the software driver if the CSA is not present.
			Carefully follow the instructions in this User’s Guide to uninstall and
			reinstall the software driver.

	I cannot access the modem via		Make sure the modem’s USB port is connected to your computer’s
	my computer.		USB port.
			Restart your computer.

	I cannot connect to the Internet.		Make sure the ADSL port is properly connected to the telephone wall
			jack.
			Use the Connect/Disconnect button in the ADSL Control and
			Status screen to reinitiate the ADSL connection.
			With PPPoE, see section 2.2 and make sure that you have
			configured the correct user name and password.
			With PPPoA, see section 2.3 and make sure that you have
			configured the correct user name and password.
			Restart your computer.

Troubleshooting

5-1

Contents

ADSL USB Modem Copyright ZyXEL Limited Warranty Information for Canadian Users Federal Communications Commission (FCC) Interference Statement Customer Support Table of Contents Chapter 5 Troubleshooting Appendix A VPI and VCI List of Figures List of Diagrams List of Tables Preface Bold Arial Installing Your Modem 1.1Operating Systems Figure 1-1About This Mac 1.2Internet Account Information Table 1-1Internet Account Information 1.3Installation 1.3.1 Modem Driver Installation Figure 1-2ZyXEL Mac X Folder Figure 1-3DMG File Figure 1-4Virtual Disk Figure 1-5ModemInstaller Figure 1-6Select Install Figure 1-7Authenticate Figure 1-8Select a Destination Figure 1-9Select Driver Type Figure 1-10Set VPI and VCI Figure 1-11Select Mode and Encapsulation 1.3.2 Modem Hardware Installation Figure 1-12Back Panel Connections Figure 1-13USB Cable Connectors Figure 1-14Splitter Figure 1-15Microfilter 1.4Front Panel LEDs Figure 1-16Front Panel LEDs 1.5Front Panel LED Descriptions Table 1-2LED Descriptions Page Chapter 2 Configuring Your Macintosh for Internet Access 2.1Making a DSL Connection with RFC1483 Figure 2-1Open System Preferences Figure 2-2System Preferences Figure 2-3New Port Detected Figure 2-4Network: TCP/IP Tab 2.2Making a DSL Connection with PPPoE Figure 2-5Network: PPPoE Tab Figure 2-6PPPoE Icon Connect 2.3Making a DSL Connection with PPPoA Figure 2-7New Port Detected Figure 2-8Network Figure 2-9Network: Modem Tab Figure 2-10Network: PPP Tab Figure 2-11PPPoA Connect Icon Figure 2-12Internet Connect Icon Figure 2-13PPPoA Connect Screen Control And Status 3.1CSA 3.2CSA Icon 3.2.1 Procedure to Display the CSA Icon Figure 3-1Macintosh HD Icon 3.2.2 Icon Colors 3.3ADSL Control and Status Interface Screen Figure 3-5Launch CSA Figure 3-6Control and Status Application 3.3.1 Modem Performance 3.3.2 Connection Status 3.3.3 Device Status 3.3.4 Display Modem Status in Status Bar 3.3.5 Connect 3.3.6 Close Page Uninstalling Your Modem 4.1Uninstalling the Hardware 4.2Uninstalling the Driver Figure 4-1ZyXEL Mac X Folder Figure 4-2DMG File Figure 4-3Virtual Disk Figure 4-4ModemInstaller Figure 4-5Select Uninstall Figure 4-6Authenticate Figure 4-7Uninstall Complete Troubleshooting Table 5-1Troubleshooting Page Appendix A VPI and VCI Diagram 1 Virtual Circuit Topology Page Index