E-11, Possible Cause, Action | Datacard Group manual

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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers Removing the printer driver for Windows ME, 98, and NT

Contents

August User’s Guide for ImageCard Select and UltraGrafix Select Printers Regulatory compliance Liability statementTrademark acknowledgments Proprietary Notice Chapter 2 Using the printer Loading cards Loading the print ribbon ContentsPowering on the system Status light Making cards Chapter 3 Using the printer driver Problems with card appearance Section 2 Installing the PrinterObtaining service PC and software specifications PC settings for Windows Me and PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5C-10 User’s Guide for ImageCard Select and UltraGrafix Select Printers This chapter presents the following OverviewThe purpose of this manual Who should use this manual Audience About this manualAbout the Select printer Figure 1-1 Desktop icon for the e-Guide Printer models About Advanced Imaging TechnologyTop cover Printer label Figure 1-2 Printer label Table 1-1 Select printer features available Outside of the printer Printer featuresFigure 1-3 Front of the Select printer Duplex module Card output stacker Inside the printerReady button Lock optional Swing arm Continuous cleaning rollerRibbon tracker Printhead cartridge Power switch Contact smart card port Power switch Power receptaclePower receptacle Back of the printer Smart card serial ports Who to call for assistance 1-10 Using the printer Load cards Loading cardsFigure 2-1 Remove the card cartridge Figure 2-2 Fan cards Figure 2-3 Load cards into the card cartridge Smart Card Chip Magnetic StripeFigure 2-4 Replace the card cartridge iSEL007u Remove the print ribbon cartridge Loading the print ribbonFigure 2-5 Open the cover Figure 2-6 Open the swing arm Figure 2-7 Remove the print ribbon cartridge Load the print ribbonFigure 2-8 Load new print ribbon on the ribbon cartridge Power on the printer Powering on the systemReplace the print ribbon cartridge Figure 2-9 Replace the print ribbon cartridge Status light Figure 2-10 Power on the printerFigure 2-11 Status light Status Light Use a card creation application Making cards Print from a PC application Operating tips Removing cardsRemove cards 2-10 2-11 Responding to messagesFigure 2-12 Remove cards Figure 2-13 Typical message 2-12 Fix a printer problem Shutting down the system Figure 2-14 Press the power button to power off the printer2-13 Shut down the printer and system 2-14 How to work with printer settings and data Using the printer driverHow to use the Status Monitor This chapter provides information to help you use the printer Tips for settings Working with printer settings and dataSettings and data for Windows NT Figure 3-1 Properties dialog box, Windows NT Use the Properties dialog box Figure 3-2 Default Document Properties dialog box for Windows NT Use the Default Document Properties dialog box Settings and data for Windows Me and Figure 3-3 Properties dialog box, Windows Me and Settings and data for Windows Figure 3-4 Select Properties dialog box, Windows Figure 3-5 Printing Preferences dialog box for Windows Use the Printing Preferences dialog box Table 3-1 Status Monitor icons Using the Status MonitorFigure 3-6 Status Monitor icon Icon 3-10 Opening and using the Status Monitor 3-11 Viewing Status Monitor informationOpen the Status Monitor Suspending the Status Monitor 3-12 Starting or quitting advanced setupClosing and Exiting the Status Monitor 3-13 Figure 3-8 Color Settings pagefor ImageCard Select and UltraGrafix Select Printers 3-14 Maintaining the printer Replacing the cleaning roller sleeve Running a cleaning cycleReplace the cleaning roller Figure 4-1 Open the swing arm Figure 4-2 Lift the roller out of the printer Figure 4-3 Replace the cleaning roller sleeve Run a printer cleaning card Using the printer cleaning cardFigure 4-4 Printer cleaning card Figure 4-5 Insert the printer cleaning card Run the magnetic stripe cleaning card Using the magnetic stripe cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Clean printer rollers Cleaning the printer rollers Figure 4-8 Clean rollers in the card track Figure 4-7 Clean the pick rollers Maintaining the printer Cleaning the printhead Cleaning tipsClean the printhead Replacing the printhead cartridge Figure 4-9 Clean the printing surface of the printheadRemove the printhead cartridge 4-10 Figure 4-10 Printhead cartridge latch lever 4-11 Figure 4-11 Printhead power and data cables and connectors Power cable Data cable Ground cable4-12 Figure 4-12 Printhead ground cable 4-13 Figure 4-13 Align pins with slots on the swing armReplace the printhead cartridge Figure 4-14 Secure the printhead cartridge 4-14 Troubleshooting Problem Troubleshooting guideIf you think the printer is not working Location Make a printer test card Making and evaluating test cards Figure 5-2 ImageCard printer test card using color ribbon Figure 5-1 Press and hold Ready button 1 and then Press Power switchPrinter test card Print the Windows test page Windows test pageTrack Format Windows Figure 5-3 Windows test page, portrait orientationPrint WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tp Magnetic stripe test card Problems with card appearancePrint a magnetic stripe test card Troubleshooting Table 5-1 Print quality problemsSolutions Print Module Guide 5-10 5-11 5-12 Table 5-2 Topcoat quality problems-print ribbon Topcoat applied using the print ribbon5-13 5-14 Obtaining service Packing the printer for shipping When to obtain service5-15 Pack the printer Figure 5-5 Pack a Select printer for shipping 5-16 Skills that installers need Before you installPhysical, electrical, and other requirements for the site Requirements for the PC used with the Select printer with General requirements Installation audience Electrical requirements Selecting the sitePhysical requirements Environmental requirements PC and software specifications ID system installation sequence User’s Guide for ImageCard Select and UltraGrafix Select Printers This section describes how to install and set up the Datacard Install the printerConnecting the cables Installing the printer driver Select Class photo ID printer. It describes Unpacking the printer Install the printerUnpack the printer Figure 7-1 Unpack the printer Who to call for assistance Connecting cables Figure 7-2 Connect the parallel port cable Connect a parallel port data cable Connect an optional smart card serial cable Connect a USB data cableFigure 7-3 Connect the USB cable Figure 7-5 Connect the power cord Connect the power cordInside Outside Figure 7-4 Connect the smart card serial cable Preparing the printer for driver installation Installing the printer driver Install the printer driver to a parallel port Figure 7-6 Driver installation program 7-10 7-11 Install the printer driver to a USB port on Windows Me orImageCard Select and UltraGrafix Select Printers steps to follow 7-12 Install the printer driver to a USB port on Windowsthe e-Guide for ImageCard Select and UltraGrafix Select Printers and 7-13 7-14 Changing required printer settings 7-15 Printing sample cardsPrint sample cards Optional settings Setup tips7-16 7-17 7-18 Regulatory compliance Safety and complianceNotice for USA FCC notice Notice for Canada Liability statement SafetySafe environment Safe human interface Acknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Personalization supplies Supplies and cardsPrint ribbons Panel Ribbon Supply roll storagePart type Cards Card specificationsCard size Card material New cards preferred StickICardsPre-punched cards Figure B-2 Pre-punched card block-out areas Card surface Card quality guidelinesCard handling Card storage Card storage specifications Cleaning suppliesPrinter cleaning card Replaceable cleaning sleeve Magnetic stripe cleaning card Cleaning kitsCleaning pen Figure B-4 Replaceable cleaning sleeve Path Printer driver CD-ROMPurpose Printhead cartridge Printer componentsPrinter Printhead B-10 Data cableParallel port cable USB cable Figure B-9 U.S. power cable Power cordSmart card serial cable B-11 Print ribbon cartridge Replacement keys for optional lockCard cartridge B-12 Figure B-13 Cleaning roller spindle Cleaning roller spindleRelated publications B-13 B-14 PC settings Configuring the ECP parallel port PC settings for all operating systemsConfigure the ECP parallel port Set up two ECP parallel ports Figure C-1 Printer Port LPT Properties dialog box Figure C-2 USB Root Hub Properties dialog box C-4 Set up a Universal Serial Bus US port Remove a device from the Device Manager PC settings for Windows 2000 and NT Setting printer permissions Setting parallel port valuesSet parallel port values for Windows 2000 and NT Set printer permissions for Windows Set printer permissions for Windows NT Set the serial port on Windows 2000 and NT Setting a smart card serial port-Windows 2000 and NT Setting Figure C-4 Settings dialog boxFigure C-3 Ports dialog box Value Verify port assignment and settings PC settings for Windows Me andC-10 Verify communication mode C-11 Setting a smart card serial port-Windows Me andSet the serial port on Windows Me and Figure C-5 Device Manager tab of System Properties dialog box C-12 C-13 Figure C-6 Settings dialog box C-14 IATA, ABA, and TTS character sets Magnetic stripe encodingIATA International Air Transport Association ABA American Bankers Association NTT character set Magnetic Stripe Setup Magnetic Stripe settings used by the Select printer User’s Guide for ImageCard Select and UltraGrafix Select Printers Driver installation for Windows ME, 98, and NT Installation messagesDc9inst.dll was not loaded. Canceling installation Key Creation Failure, Key n The printer name contains a not-allowed character Adobe Acrobat Reader installation did not complete successfully There was an error creating a desktop shortcut for component You must have administrator privileges to use this installationThe setup DLL detected an error. Cancelling installation Page Page An internal error has occurred. Canceling installation Do you want this printer to be the default printer?Unable to install a shortcut in the Startup group Acrobat Reader is required to view the e-Guide The e-Guide and Acrobat Reader are not available to install An invalid parameter has been detected during printer installation Please restart the PC and run this installation again Could not create the log file. Cancelling installation Could not access file Driver installation for Windows 2000 onlyThe Installation did not complete E-10 E-11 Removing the printer driver for Windows ME, 98, and NTType in the name of the Datacard printer to remove E-12 Numerics IndexPage Page Page locking Page Page Default Document Properties 3-5, 3-9, e-1-19, e-1-24 Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6 User Profiles e-4-10 Windows NT