Troubleshooting guide, Problem, Location, Printers

Image 60

Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual Troubleshooting guide, Problem, Location

Contents

User’s Guide for ImageCard Select and UltraGrafix Select Printers August Liability statement Regulatory complianceTrademark acknowledgments Proprietary Notice Contents Chapter 2 Using the printer Loading cards Loading the print ribbonPowering on the system Status light Making cards Chapter 3 Using the printer driver Section 2 Installing the Printer Problems with card appearanceObtaining service PC and software specifications PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5 PC settings for Windows Me andC-10 User’s Guide for ImageCard Select and UltraGrafix Select Printers Overview This chapter presents the followingThe purpose of this manual Who should use this manual About this manual AudienceAbout the Select printer Figure 1-1 Desktop icon for the e-Guide About Advanced Imaging Technology Printer modelsTop cover Printer label Figure 1-2 Printer label Table 1-1 Select printer features available Printer features Outside of the printerFigure 1-3 Front of the Select printer Duplex module Inside the printer Card output stackerReady button Lock optional Continuous cleaning roller Swing armRibbon tracker Printhead cartridge Contact smart card port Power switch Power receptacle Power switchPower receptacle Back of the printer Who to call for assistance Smart card serial ports 1-10 Using the printer Loading cards Load cardsFigure 2-1 Remove the card cartridge Figure 2-2 Fan cards Smart Card Chip Magnetic Stripe Figure 2-3 Load cards into the card cartridgeFigure 2-4 Replace the card cartridge iSEL007u Loading the print ribbon Remove the print ribbon cartridgeFigure 2-5 Open the cover Figure 2-6 Open the swing arm Load the print ribbon Figure 2-7 Remove the print ribbon cartridgeFigure 2-8 Load new print ribbon on the ribbon cartridge Powering on the system Power on the printerReplace the print ribbon cartridge Figure 2-9 Replace the print ribbon cartridge Figure 2-10 Power on the printer Status lightFigure 2-11 Status light Status Light Making cards Use a card creation application Print from a PC application Removing cards Operating tipsRemove cards 2-10 Responding to messages 2-11Figure 2-12 Remove cards Figure 2-13 Typical message Fix a printer problem 2-12 Figure 2-14 Press the power button to power off the printer Shutting down the system2-13 Shut down the printer and system 2-14 Using the printer driver How to work with printer settings and dataHow to use the Status Monitor This chapter provides information to help you use the printer Working with printer settings and data Tips for settingsSettings and data for Windows NT Use the Properties dialog box Figure 3-1 Properties dialog box, Windows NT Use the Default Document Properties dialog box Figure 3-2 Default Document Properties dialog box for Windows NT Settings and data for Windows Me and Settings and data for Windows Figure 3-3 Properties dialog box, Windows Me and Figure 3-4 Select Properties dialog box, Windows Use the Printing Preferences dialog box Figure 3-5 Printing Preferences dialog box for Windows Using the Status Monitor Table 3-1 Status Monitor iconsFigure 3-6 Status Monitor icon Icon Opening and using the Status Monitor 3-10 Viewing Status Monitor information 3-11Open the Status Monitor Suspending the Status Monitor Starting or quitting advanced setup 3-12Closing and Exiting the Status Monitor Figure 3-8 Color Settings page 3-13for ImageCard Select and UltraGrafix Select Printers 3-14 Maintaining the printer Running a cleaning cycle Replacing the cleaning roller sleeveReplace the cleaning roller Figure 4-1 Open the swing arm Figure 4-3 Replace the cleaning roller sleeve Figure 4-2 Lift the roller out of the printer Using the printer cleaning card Run a printer cleaning cardFigure 4-4 Printer cleaning card Figure 4-5 Insert the printer cleaning card Using the magnetic stripe cleaning card Run the magnetic stripe cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Cleaning the printer rollers Clean printer rollers Figure 4-7 Clean the pick rollers Figure 4-8 Clean rollers in the card track Maintaining the printer Cleaning tips Cleaning the printheadClean the printhead Figure 4-9 Clean the printing surface of the printhead Replacing the printhead cartridgeRemove the printhead cartridge 4-10 4-11 Figure 4-10 Printhead cartridge latch lever Power cable Data cable Ground cable Figure 4-11 Printhead power and data cables and connectors4-12 Figure 4-12 Printhead ground cable Figure 4-13 Align pins with slots on the swing arm 4-13Replace the printhead cartridge 4-14 Figure 4-14 Secure the printhead cartridge Troubleshooting Troubleshooting guide ProblemIf you think the printer is not working Location Making and evaluating test cards Make a printer test card Figure 5-1 Press and hold Ready button 1 and then Press Power switch Figure 5-2 ImageCard printer test card using color ribbonPrinter test card Windows test page Print the Windows test pageTrack Format Figure 5-3 Windows test page, portrait orientation WindowsPrint WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tp Problems with card appearance Magnetic stripe test cardPrint a magnetic stripe test card Table 5-1 Print quality problems TroubleshootingSolutions Print Module Guide 5-10 5-11 5-12 Topcoat applied using the print ribbon Table 5-2 Topcoat quality problems-print ribbon5-13 Obtaining service 5-14 When to obtain service Packing the printer for shipping5-15 Pack the printer 5-16 Figure 5-5 Pack a Select printer for shipping Before you install Skills that installers needPhysical, electrical, and other requirements for the site Requirements for the PC used with the Select printer with Installation audience General requirements Selecting the site Electrical requirementsPhysical requirements PC and software specifications Environmental requirements ID system installation sequence Before you install Install the printer This section describes how to install and set up the DatacardConnecting the cables Installing the printer driver Select Class photo ID printer. It describes Install the printer Unpacking the printerUnpack the printer Figure 7-1 Unpack the printer Connecting cables Who to call for assistance Connect a parallel port data cable Figure 7-2 Connect the parallel port cable Connect a USB data cable Connect an optional smart card serial cableFigure 7-3 Connect the USB cable Connect the power cord Figure 7-5 Connect the power cordInside Outside Figure 7-4 Connect the smart card serial cable Installing the printer driver Preparing the printer for driver installation Install the printer driver to a parallel port Figure 7-6 Driver installation program 7-10 Install the printer driver to a USB port on Windows Me or 7-11ImageCard Select and UltraGrafix Select Printers steps to follow Install the printer driver to a USB port on Windows 7-12the e-Guide for ImageCard Select and UltraGrafix Select Printers and 7-13 Changing required printer settings 7-14 Printing sample cards 7-15Print sample cards Setup tips Optional settings7-16 7-17 7-18 Safety and compliance Regulatory complianceNotice for USA FCC notice Notice for Canada Safety Liability statementSafe environment Safe human interface Acknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Supplies and cards Personalization suppliesPrint ribbons Panel Supply roll storage RibbonPart type Card specifications CardsCard size Card material StickICards New cards preferredPre-punched cards Figure B-2 Pre-punched card block-out areas Card quality guidelines Card surfaceCard handling Card storage Cleaning supplies Card storage specificationsPrinter cleaning card Replaceable cleaning sleeve Cleaning kits Magnetic stripe cleaning cardCleaning pen Figure B-4 Replaceable cleaning sleeve Printer driver CD-ROM PathPurpose Printer components Printhead cartridgePrinter Printhead Data cable B-10Parallel port cable USB cable Power cord Figure B-9 U.S. power cableSmart card serial cable B-11 Replacement keys for optional lock Print ribbon cartridgeCard cartridge B-12 Cleaning roller spindle Figure B-13 Cleaning roller spindleRelated publications B-13 B-14 PC settings PC settings for all operating systems Configuring the ECP parallel portConfigure the ECP parallel port Set up two ECP parallel ports Figure C-1 Printer Port LPT Properties dialog box C-4 Set up a Universal Serial Bus US port Figure C-2 USB Root Hub Properties dialog box PC settings for Windows 2000 and NT Remove a device from the Device Manager Setting parallel port values Setting printer permissionsSet parallel port values for Windows 2000 and NT Set printer permissions for Windows Set printer permissions for Windows NT Setting a smart card serial port-Windows 2000 and NT Set the serial port on Windows 2000 and NT Figure C-4 Settings dialog box SettingFigure C-3 Ports dialog box Value PC settings for Windows Me and Verify port assignment and settingsC-10 Verify communication mode Setting a smart card serial port-Windows Me and C-11Set the serial port on Windows Me and C-12 Figure C-5 Device Manager tab of System Properties dialog box Figure C-6 Settings dialog box C-13 C-14 Magnetic stripe encoding IATA, ABA, and TTS character setsIATA International Air Transport Association ABA American Bankers Association NTT character set Magnetic Stripe settings used by the Select printer Magnetic Stripe Setup User’s Guide for ImageCard Select and UltraGrafix Select Printers Installation messages Driver installation for Windows ME, 98, and NTDc9inst.dll was not loaded. Canceling installation Key Creation Failure, Key n Adobe Acrobat Reader installation did not complete successfully The printer name contains a not-allowed character You must have administrator privileges to use this installation There was an error creating a desktop shortcut for componentThe setup DLL detected an error. Cancelling installation Page Page Do you want this printer to be the default printer? An internal error has occurred. Canceling installationUnable to install a shortcut in the Startup group The e-Guide and Acrobat Reader are not available to install Acrobat Reader is required to view the e-Guide An invalid parameter has been detected during printer installation Could not create the log file. Cancelling installation Please restart the PC and run this installation again Driver installation for Windows 2000 only Could not access fileThe Installation did not complete E-10 Removing the printer driver for Windows ME, 98, and NT E-11Type in the name of the Datacard printer to remove E-12 Index NumericsPage Page Page locking Page Page Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9 Default Document Properties 3-5, 3-9, e-1-19, e-1-24test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6 User Profiles e-4-10 Windows NT