PROBLEMS | CAUSES | SOLUTIONS |
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A phonebook entry cannot | The phonebook is full | Delete an entry to free memory |
be memorised |
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No new SMS are received | - SMS memory is full | - Delete old SMS |
| - The SMS mode is deactivated | - Activate it (p 25) |
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No SMS can be sent or | - The outgoing or incoming SMSC | - Refer to the SMS leaflet to get |
received | number is not set or is wrong | the correct SMSC’s numbers |
| - The destination box* is wrong | - See point 16 page 58 |
| - SMS mode is OFF | - Activate SMS mode (page 25) |
| - You have no subscription | - Contact your provider for more |
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| information |
| - Another | - Deactivate the SMS mode on |
| also on your line | one of the device. |
| - There is a problem of | - Contact your provider for more |
| compatibility between operators | information |
| - The identity is withheld | - Show identity |
No caller Id/ poor audio | - DSL filter(s)/splitter missing or | - Make sure you have one DSL |
quality/Poor connection | insufficient number of filters | filter plugged directly on each line |
quality with broadband DSL |
| socket used in the house |
internet | - Modem &/or phone plugged in | - Check the modem and the |
| the wrong DSL filter slot | phone are plugged in the correct |
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| filter slot (one specific for each) |
| - Defective DSL filter(s) | - The filter(s) can be defective. |
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| Replace it/them and make |
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| another test |
only available in the UK
Answer machine troubleshooting
PROBLEMS | CAUSES |
| SOLUTIONS |
The answer machine does not | - The memory is full | - Delete messages | |
record messages | - The answer only mode is activated | - Select the Answer & record mode | |
| - Press |
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| activated |
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The remote control access does | The remote control access is not | Activate the remote control | |
not work | activated | access (page 35) | |
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It is not possible to record an | The memory is full | Delete messages | |
outgoing message |
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The DECT 515 hangs up during | - 3 failed attempts to send a code | - Enter the correct code | |
remote access | - Duration is too long | - Manage the remote control quicker | |
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The answer machine stops | - The memory is full | - Play & delete messages | |
automatically | - Message exceeds 3 mn | - Messages must not exceed 3 mn | |
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60 | Troubleshooting |
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http://www.philips.com/faqs/dect
