Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message

 

Description

 

Action

 

 

Unsupported Codec

 

The proxy server has requested

 

Check proxy server configuration for

 

 

 

 

using a codec not supported by the

 

supported codecs and reconfigure if

 

 

 

 

handset.

 

necessary.

 

 

Updating …

 

The handset is updating its

 

None. The handset may do this briefly after

 

 

 

 

software .

 

a download. This is informational only.

 

 

Updating Code…

 

Handset is downloading new

 

None. When the progress bar fills the

 

 

 

 

software into memory. The number

 

display line the update operation is

 

 

 

 

icons at the bottom of the display

 

complete on that file.

 

 

 

 

indicate which file number is

 

Do not remove the Battery Pack or attempt

 

 

 

 

currently being downloaded. This

 

 

 

 

 

 

to turn the handset off during this

 

 

 

 

message also displays a progress

 

 

 

 

 

 

operation.

 

 

 

 

bar. When the progress bar fills the

 

 

 

 

 

 

 

 

 

 

 

display line the update operation is

 

 

 

 

 

 

complete on that file.

 

 

 

 

Waiting…

 

Handset has attempted some

 

None. The handset is waiting for a

 

 

 

 

operation several times and failed.

 

specified period of time before attempting

 

 

 

 

 

 

that operation again.

 

 

Wrong Code Type

 

The software loaded into the

 

Replace the software image on the TFTP

 

 

 

 

handset is incorrect for this model

 

server with software that is correct for the

 

 

 

 

phone.

 

handset model and restart the handset.

 

PN: 1725-36034-001_C.doc

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Polycom 8002 manual Message Description Action