The Harman Specialty Group offers the following warranty on this product:
A valid serial number is required for warranty coverage. This warranty protects the original retail purchaser for a period of five (5) years (parts and labor) from any failure as a result of original manufacturing defects so long as:
1.The product was purchased within the 50 United States, its territories, or Canada.
2.The dealer from whom the this product was purchased was authorized to sell such products at the time of the original purchase.
3.The original, dated Bill of Sale is presented whenever service is required during the warranty period.
The balance of this warranty is transferable only if the used product is purchased from an authorized Lexicon dealer. This warranty is only valid for service within the United States, its territories, and Canada and does not apply to products purchased elsewhere. Outside of the United States, its territories, and Canada, please contact an authorized Lexicon dealer for warranty and service information.
Any Lexicon product not performing satisfactorily may be returned to the factory for evaluation. Return authorization must first be obtained by either calling or writing Customer Service before shipping the product. The customer is responsible for shipping charges to the factory. Customer Service will pay return shipping charges within the United States only in the event that the product is found to be defective as mentioned above. There are other stipulations that may apply to shipping charges.
There is no other express warranty on this product. Neither this warranty nor any other warranty, express or implied, including implied warranties of merchantability and fitness, shall extend beyond the warranty period. No responsibility is
assumed for any incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts and other states do not allow the exclusion or limitation of incidental or consequential damages, so that the above exclusion or limitation may not apply.
Except as specified below, the Lexicon warranty covers all defects in material and workmanship. The following are not covered:
Damage caused by accident, misuse, abuse, product modification or neglect; damage occurring during shipment; damage from failure to follow instructions contained in the instruction manual; damage resulting from the performance of repairs by someone not authorized by Lexicon; damage caused by installation of parts that do not conform to Lexicon specifications; units used for other than home use; units not used for their intended purpose; any claims based on misrepresentations by the seller; products sold on an “as- is” or final sale basis; or the cost of installing, removing, or reinstalling the unit. Lexicon’s liability is limited to the repair or replacement, at our option, of any defective product and shall not include incidental or consequential damages. Lexicon reserves the right to replace a discontinued model with a comparable model. Any replacement units or parts may be new or rebuilt.
NOTE: Repair of our product must be done by an authorized dealer or service center. Unauthorized repair will void the warranty and is done at the risk of the consumer.
This warranty provides specific legal rights. Other states may provide additional rights. This warranty is applicable in the United States, its territories, and Canada. Outside of the United States, its territories, and Canada, please contact an authorized Lexicon distributor for warranty and service information.
Obtaining Service
We take great pride in selling Lexicon products through a network of well-trained dealers who are dedicated to customer satisfaction. These professionals are ideally suited to design, install, and, if the need arises, facilitate the service of high-performance electronic home entertainment systems.
Customer Service assists authorized Lexicon dealers in solving problems effectively. When purchasing Lexicon products, customers make a substantial investment in audio/video equipment of exceptional quality. In the event that service is needed, Customer Service intends to provide assistance that matches that investment.
If this Lexicon product requires service, contact an authorized Lexicon dealer for assistance. The dealer will contact Customer Service to determine the best way to rectify the situation and, if needed, to obtain return authorization in the event that the product must be returned to the factory for repair. Alternatively, customers may contact Customer Service directly to obtain return authorization. However, return authorization must be obtained before any product is shipped to the factory. Products returned without prior authorization will be refused.
When obtaining return authorization, please be prepared to provide the model, serial number, and a complete, explicit description of the problem. A copy of the original, dated Bill of Sale must be included to confirm warranty status.
Please always retain the original packing materials. This product must be properly packaged (in its original packing materials whenever possible). Improper packaging can lead to unnecessary freight damage that is not covered by either the freight carrier or the warranty. The proper return authorization must be on the outer carton for easy identification.
Mailing Address | | | |
| City | State | Zip | |
| Telephone Number | Fax Number | | |
| Email Address | | | |
Product Model | Purchase Date | | |
| Version | Serial Number | | |
| Where did you purchase this product? | | |
| Age | Education | Household Income | |
| Under 18 | High School | Under $20,000 | |
18-24 | College | $20,000 to $34,999 | |
25-34 | Graduate School | $35,000 to $49,000 | |
35-49 | Certificate: | $50,000 to $74,999 | |
50-64 | | $75,000 to $99,000 | |
| 65+ | | $100,000+ | |
How did you learn about this product? Choose one: | | |
| Friend | Store salesperson | Advertisement | |
| Colleague | Store display | Magazine Article | |
| Teacher | Received as a gift | Own other Lexicon | |
| | | products | |
Which of the following were most important in the selection of this product? | |
Sound | Quality | Value for price | Durability |
Features | Brandname | Other: | |
What are your three favorite magazines? | | |
1. | 2. | 3. | |
What are your three favorite websites? | | |
1. | 2. | 3. | |
| | | |
What features would you like to see added to this product in the future?
ZX-7 / RX-7 03/07
