Billy Goat VQ902SPH, VQ1002SP owner manual Troubleshooting, Warranty Claim Procedure

VQ Owner’s Manual

Troubleshooting

P roblem	P ossible C ause	S olution
A bnorm al vibration .	· Loose or out of balance im peller or	· C heck im peller and replace if required .
	loose engine	C heck engine
W ill not vacuum or has poor	· dirty debris bag . N ozzle height set too	· C lean debris bag . S hak e bag clean or
vacuum perform ance	high or low . H ose k it cap m issing .	w ash . A djust nozzle height. C heck for
	C logged nozzle or exhaust. E xcessive	hose k it cap . U nclog nozzle or exhaust.
	quantity of debris .	A llow air to feed w ith debris
E ngine w ill not start.	· S top sw itch off. T hrottle in off position .	· C heck stop sw itches, throttle, chok e
	E ngine not in full chok e position . O ut of	position and gasoline . C onnect spark
	gasoline . B ad or old gasoline . S park plug	plug w ire . C lean or replace air filter. O r
	w ire disconnected . D irty air cleaner. Low	contact a qualified service person .
	oil (honda only)
E ngine is lock ed, w ill not pull	· D ebris lock ed in im peller. E ngine	· S ee page 10 . C ontact a engine service
over.	problem .	dealer for engine problem s
N ozzle scrapes ground in	N ozzle height out of adjustm ent	A djust nozzle height (S ee N ozzle height
		fine adjustm ent for hard surfaces on
low est height setting .
		page 10
	T ransm ission not in gear. O perator's bail	C heck transm ission gear selection .
N o self propelling		C heck bail cable adjustm ent and belt and
	not engaging belt or out of adjustm ent.	chain (see pg . 13
	W orn out, brok en, or m ispositioned belt.
	S tick ing belt idler arm . B elt fingers out of	C heck idler. Idler arm m ounting screw
S elf propelled drive w ill not	adjustm ent, bent or brok en . P ark ing	m ay be too tight or loose . C heck w ire belt
	brak e adjusted too tight
release		guide adjustm ent. R eplace if brok en .
		(see fig 10 & 11adjustm ent on pg 13 .
N oisy or brok en chain	N o chain lubrication . C hain out of	S ee C hain adjustm ent on pg . 13 .
	alignm ent or over tensioned .

When servicing engine refer to specific manufacturers engine owner's manual. Engine warranty is covered by the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the manufacturers national service organization.

To reach:

American Honda: 800-426-7701

Briggs & Stratton: 800-233-3723

WARRANTY CLAIM PROCEDURE

Should a BILLY GOAT ® machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim as follows:

•The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY GOAT Dealer.

•The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or receipt.

•The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under warranty must be tagged and retained for 90 days. The model number and serial number of the unit must be stated in the Warranty Claim.

•The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.

•The Technical Service Department at BILLY GOAT will study the claim and may request parts to be returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from whom the claim was received.

•The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is final and binding.

For online product registration go to www.billygoat.com

Part No 830542 14 Form No F062007A