Customer Service, Warranty Information

Customer Service:

We will be happy to help you with any problems you may experience while using your telescope. Please call our toll-free customer service line at 1-800-967-8427.

Warranty Information:

This Carson product is warranted to be free from defects in material and workmanship for a period of one year from date of purchase. During this period Carson will, at its option and without charge, either repair any part or assembly of parts found to be defective in material or workmanship, or replace this Carson product with a Carson product of comparable value and condition, subject to the limitations and exclusions noted herein.

This warranty extends to the original purchaser only and is not assignable or transferable. It shall not apply to any product that has been subject to misuse, abuse, negligence or accident, or to any defects or damage directly or indirectly caused by the use of unauthorized replacement parts and/or service performed by unauthorized personnel.

This warranty gives you specific legal rights, and you may also have other rights which could vary from state to state. Some states do not allow limi- tations on the life of an implied warranty and/or do not allow excluding or limiting incidental or consequential damages. If so, the above limitations or exclusions may not apply to you.

Warranty Procedure:

Provide proof of purchase. A receipt or other dated proof of purchase must be included with merchandise being returned for a warranty claim to be pro- cessed.

Call or write for authorization. Before returning any product for a warranty claim, a Return Authorization (RA) number must be obtained. No merchan- dise will be accepted without an RA, and failure to obtain an RA will prevent or delay processing of the warranty claim. To obtain an RA call 631-963- 5000, or write to Carson Warranty Service, 35 Gilpin Ave, Hauppauge NY 11788 with a description of the problem. Include your name, address and telephone number.

Package the return carefully. Shippers will not reimburse for damages due to insufficient packaging, even if the merchandise is insured. Print the RA num- ber prominently on the top of the package.

Prepay shipping. Insure the package. Send it to Carson Warranty Service, 35 Gilpin Ave., Hauppauge NY 11788. Merchandise must be shipped prepaid. Carson will not accept merchandise C.O.D.