Intel S5000VSA manual Appendix C Troubleshooting, Resetting the System, To do this Press

Page 55

Appendix C: Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). See “Additional Information and Software” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See “Additional Information and Software” for a link to this software.

If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.

Table 6. Resetting the System

To do this

Press

 

 

Soft boot reset to clear the system memory and reload the operating

<Ctrl+Alt+Del>

system

 

 

 

Clear system memory, restart POST, and reload the operating system

Reset button

 

 

Cold boot reset. Turn the system power off and then on. This clears

Power off/on

system memory, restarts POST, reloads the operating system, and halts

button

power to all peripherals

 

 

 

Problems following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software”.

Image 55
Contents Intel Order Number D36977-002 Intel Server Board S5000VSA User’s GuideDisclaimer Safety Information 重要安全指导 Intel Server Board S5000VSA User’s Guide Intel Server Board S5000VSA User’s Guide Manual Organization About this ManualFor this information or Use this Document or Software Product AccessoriesAdditional Information and Software Additional Information and SoftwareIntel Server Board S5000VSA User’s Guide Intel Server Board S5000VSA User’s Guide Contents Appendix a Getting Help Appendix D Intel Server Issue Report Form Xiv List of Tables Xvi Intel Server Board S5000VSA List of FiguresXviii Intel Server Board S5000VSA Server Board FeaturesFeature Description Server Board FeaturesSata Server Board RAID SupportSAS Server Board EE Ccaa DD BB Z Y Connector and Component LocationsServer Board Connector and Component Locations Jumper Name Jumper Purpose Configuration JumpersNIC LED Descriptions Back Panel ConnectorsLED State Description Memory Sparing and Mirroring Hardware RequirementsProcessor MemoryIntel Local Control Panel Power SupplyOptional Hardware Hard Disk DrivesSetup Menus Using the Bios Setup UtilityStarting Setup If You Cannot Access SetupKey to Press Description Setup Menu Key UsePreparing for the Upgrade Upgrading the BiosRecording the Current Bios Settings Obtaining the Upgrade Upgrading the BiosPassword Clear Jumper Clearing the PasswordCmos Clear Jumper Clearing the CmosBefore You Begin Hardware Installations and UpgradesInstalling and Removing Memory Installing DIMMsInstalling Memory Removing DIMMs Installing or Replacing the ProcessorLifting the Socket Handle Installing the ProcessorRemoving the Shipping Cover Installing the Heat Sink Installing the Heat SinksRemoving a Processor Replacing the Backup Battery Replacing the Backup Battery Intel Server Board S5000VSA User’s Guide World Wide Web Telephone Appendix a Getting HelpCanada Europe Japan Asia-Pacific RegionLatin America Panama Intel Server Board S5000VSA User’s Guide Appendix B Regulatory and Compliance Information Product Safety ComplianceProduct Regulatory Compliance Regulatory Region Marking Compliance Certifications / Registrations / DeclarationsProduct Regulatory Compliance Markings Product Certification MarkingsRegulatory Region Marking Compliance Bsmi Marking Class Electromagnetic Compatibility NoticesEurope CE Declaration of Conformity Industry Canada ICES-003Taiwan Declaration of Conformity Bsmi Cnca CCC-China Korean Compliance RRLEnd-of-Life / Product Recycling Restriction of Hazardous Substances RoHS ComplianceResetting the System Appendix C TroubleshootingResetting the System Problems following Initial System InstallationFirst Steps Checklist Hardware Diagnostic TestingVerifying Proper Operation of Key System Lights Specific Problems and Corrective ActionsConfirming Loading of the Operating System No Characters Appear on Screen Power Light Does Not LightSystem Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectCannot Connect to a Server Problems with NetworkServer hangs when the drivers are loaded CD-ROM Drive or DVD-ROM Drive Activity Light Does Not LightAdd-in adapter stopped working without apparent cause System Boots when Installing PCI CardProblems with Newly Installed Application Software Diagnostics pass but the connection failsHard Drives are not Recognized LED Name Function Location LED Color Bootable CD-ROM Disk Is Not DetectedLED Information LED InformationPost Error Beep Codes Bios Post Beep CodesNumber Reason for Beeps and Action to Take Board / Chassis Information Appendix D Intel Server Issue Report FormPeripheral Description Driver Dimm ConfigurationOperating System Information Add-in Card, Peripheral, Video, NICBase Revision Address Hard Drive InformationManagement Information Control Panel InformationComplete Problem Description
Related manuals
Manual 13 pages 57.44 Kb

S5000VSA specifications

The Intel S5000VSA is a server motherboard that has been tailored to meet the needs of businesses requiring a reliable and scalable infrastructure. Designed for Intel's 5000 series of chipsets, this motherboard is notable for its standards in performance, flexibility, and management capabilities.

One of the standout features of the Intel S5000VSA is its support for dual Intel Xeon processors. The flexibility to utilize various Xeon chips allows organizations to select the optimal processing power for their specific workloads, whether that be database management, virtualization, or heavy computation tasks. This capability is essential for providing the high levels of performance and responsiveness businesses demand in their server environments.

The motherboard supports up to 32GB of memory using DDR2 technology, with eight DIMM slots available for expansion. This memory capacity allows for significant multitasking and resource management, essential in data-heavy server applications. The board supports both ECC (Error-Correcting Code) and non-ECC memory, offering organizations options depending on their fault tolerance needs.

In terms of connectivity, the S5000VSA comes equipped with multiple PCI Express slots, providing ample options for expandability with various I/O cards or additional network interfaces. This is particularly important as businesses grow and require additional capabilities or higher performance networking solutions.

The Intel S5000VSA is also noted for its advanced management features. Integrated Remote Management capabilities enable IT administrators to monitor and manage the system from afar, enhancing both uptime and ease of maintenance. Support for Intel’s Active Management Technology (AMT) allows for greater control over the server and improves security by enabling remote management regardless of the operating system state.

Another important aspect of the S5000VSA is its built-in RAID controller that supports several RAID levels. This feature enhances data reliability and performance, allowing users to configure their storage systems according to their needs, whether they prioritize speed or redundancy.

In summary, the Intel S5000VSA is a robust server motherboard designed with scalability, performance, and management in mind. It supports dual Xeon processors, offers extensive memory options, and provides essential features such as RAID support and remote management. This makes it a suitable choice for data centers and enterprises looking for a competitive edge through advanced technology.